Business Operations Administrative Assistant | KU Children's Services

Full job description
Central Office–based Business Operations Administrator with hybrid work from home
Key administrative support role
Permanent full-time opportunity with RDO
KU Children’s Services (KU) is a leading not ‑ for ‑ profit early education provider and a proud Sector Employer of Choice since 2016. Established in 1895, KU operates nearly 116 services across NSW, VIC, the ACT and QLD, delivering long day care, kindergarten and preschool programs, family programs and early intervention services, along with brokered programs and professional services for the early childhood sector.

The Role
We are seeking a highly experienced administrator to join our Business Operations team in a permanent full-time capacity. This role is based from KU’s Central Office in Sydney CBD, with the opportunity to work in a hybrid arrangement that includes working from home.

The Business Operations Administrator provides administrative support across KU services, including Long Day Care, Preschool and Kindergarten programs. You will work closely with both Central Office teams and service-based staff to support the effective and efficient operation of KU services, contributing to organisational objectives and strategic priorities.

Key responsibilities include managing enrolments through XAP, data entry, responding to service and family enquiries, managing shared inboxes, and processing fees in accordance with family assistance law, Child Care Subsidy requirements and relevant State funding guidelines. This role requires strong organisational capability, attention to detail and a high level of customer service.

The position is 8 hours per day Monday to Friday and includes a monthly Rostered Day Off in line with Central Office Award conditions. You will have the opportunity to Work From home 3 days and be based in our York Street Central Office 2 days each week.

Of course, you will need:
Strong administrative and organisational skills with excellent attention to detail
Excellent written and verbal communication skills
A high level of customer service and professionalism
Ability to manage competing priorities across multiple systems and platforms
Confidence working with data, enrolments and fee processing
Ability to build and maintain positive internal and external relationships
A collaborative, flexible and solutions-focused approach
Previous administrative experience and/or a relevant qualification
Proficiency in Microsoft Office, including Word, Excel and Outlook
The KU Difference
KU offers more benefits than any other employer in the early years sector, including:
Monthly Rostered Days Off
Generous annual pay increases
Access to a variety of salary packaging options
KU Plus, an extensive employee benefits program with access to discounts and cashback from over 400 retailers
Access to free professional learning and development
A strong focus on health and wellbeing through KU’s wellbeing portal
An inclusive culture with a shared vision and values
Support, coaching and collaboration with experienced colleagues
20% staff discount on gap fees for children attending KU Children’s Services
How to apply
To express your interest, please visit the internal job board via me@KU and submit your cover letter outlining your suitability for the role, along with your resume.

Want to know more?
For enquiries, please contact Anthony, HR Partner, via careers@ku.com.au (please note applications are not accepted via this email).

KU is committed to social justice and human rights, inclusion and diversity, and equal employment opportunity. We recognise the voice of Aboriginal and Torres Strait Islander peoples and promote their participation at KU.

KU Children’s Services is committed to being a child safe organisation. We put children’s safety and wellbeing at the centre of our practices. Child safety is a shared responsibility across the organisation, and all staff contribute to maintaining a child safe culture. KU has zero tolerance for harm or abuse of children.