Job Description
Job Description:
Your way to impact
Under the direction of the PE Chief of Staff, work with multiple stakeholders to ensure people, process and governance is in place to run the business.
Your day to day
Workforce Strategy & Management
Contribute to and execute on Workforce Strategy.
Align workforce allocation according to strategic priorities and executed within Workforce Planning. Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making.
Partner with Finance for budget enablement.
Business Strategy and Operations
Partner with leadership and PMO to create operating plan, goals and objectives, aligned with company’s strategic direction and priorities.
Build culture of data-driven decision-making by developing, maintaining, and reporting Key Performance Indicators (KPIs) and other metrics.
Develop messaging, ranging from internal communications to presentations.
Execute on Employee Engagement efforts in partnership with HR.
Develop and implement best practices across operating rhythms and routines. Facilitate operating cadences such as staff meetings, operational reviews, town halls/all hands meetings, leadership offsites, AMAs as required.
Coordinate forums for check-ins with teams, engineering, product, and as needed.
Partner/ align with cross-functional organizations such as PMO, Finance, HR, Talent Management.
Drive Technical Platform program/project in collaboration with engineering leaders
What do you need to bring-
Technical Acumen
Minimum of 10 years of experience delivering projects
Minimum of 5 years of experience in planning, business operations or technical project management
Strong MS Excel & PowerPoint skills
Business Acumen
High delivery focus with an emphasis on task ownership and completion
Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels
Customer centric attitude
Ability to work independently and within a team environment
Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty
Strong analytical thinking, decision making and innovative problem-solving skills
Executing for Results
Capable of executing short-term (tactical) and long term (strategic) plans
Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
Ability to work well in a cross-functional, matrixed management environment
Building Relationships and Using Influence
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Ability to influence and achieve alignment across a range of different opinions and interests
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-1+ protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-1+ vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated
Your way to impact
Under the direction of the PE Chief of Staff, work with multiple stakeholders to ensure people, process and governance is in place to run the business.
Your day to day
Workforce Strategy & Management
Contribute to and execute on Workforce Strategy.
Align workforce allocation according to strategic priorities and executed within Workforce Planning. Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making.
Partner with Finance for budget enablement.
Business Strategy and Operations
Partner with leadership and PMO to create operating plan, goals and objectives, aligned with company’s strategic direction and priorities.
Build culture of data-driven decision-making by developing, maintaining, and reporting Key Performance Indicators (KPIs) and other metrics.
Develop messaging, ranging from internal communications to presentations.
Execute on Employee Engagement efforts in partnership with HR.
Develop and implement best practices across operating rhythms and routines. Facilitate operating cadences such as staff meetings, operational reviews, town halls/all hands meetings, leadership offsites, AMAs as required.
Coordinate forums for check-ins with teams, engineering, product, and as needed.
Partner/ align with cross-functional organizations such as PMO, Finance, HR, Talent Management.
Drive Technical Platform program/project in collaboration with engineering leaders
What do you need to bring-
Technical Acumen
Minimum of 10 years of experience delivering projects
Minimum of 5 years of experience in planning, business operations or technical project management
Strong MS Excel & PowerPoint skills
Business Acumen
High delivery focus with an emphasis on task ownership and completion
Excellent interpersonal and communication skills; proven ability to work effectively with all organization levels
Customer centric attitude
Ability to work independently and within a team environment
Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change, comfortable dealing with ambiguity and uncertainty
Strong analytical thinking, decision making and innovative problem-solving skills
Executing for Results
Capable of executing short-term (tactical) and long term (strategic) plans
Ability to balance business partnership with the need to exercise independent judgment and to raise issues in a timely and constructive manner
Ability to work well in a cross-functional, matrixed management environment
Building Relationships and Using Influence
Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike
Ability to influence and achieve alignment across a range of different opinions and interests
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, ****** orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-1+ protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-1+ vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated
💡 Quick Summary
Seeking a career-building opportunity? The Business Operations Analyst 4 position is now open for candidates interested in the Customer Care Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.