Job Description
BUSINESS PROCESS ANALYST
WHAT IS THE OPPORTUNITY?
This Business Process Analyst will facilitate the generation of process requirements based on defined business needs. This individual will Collaborate with technology partners in the design of information architecture and process. This Individual will deliver project status updates as needed. This individual must be able to access and interpret data to produce analytical models for management as required.
What you will do
• Develop & maintains project tracking including status updates to stakeholders
• Review and research current state processes; recommends enhancement, modernization and/or automation
• Partner with lines of business and technology teams to make recommendations for future state
• Become the business subject matter expert, experienced in business analysis and requirements gathering
• Participate in process design and project implementation teams in process improvement activities
• Ownership of business readiness activities
• Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• Develops and supports the delivery of information to assist tactical and strategic programs
• Designs scalable business systems, supports implementation
• Establishes tracking metrics and standards documentation for adoption and audit
• Coordinate and obtain access to data and identify technical resources for project support
• This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
• Must-Have
• Bachelor's Degree or equivalent
• Minimum 5 years of experience in a mortgage banking environment
• Minimum 5 years of experience in governance and in writing business requirements
• Minimum 5+ years of experience managing projects
• Skills and Knowledge
• Excellent process management and problem-solving skills
• Prior banking experience and extensive experience of process analysis and design
• Thorough knowledge of Agile methodology preferred
• Strong knowledge in MS Word, Excel, Powerpoint, Vizio and MS Project
• Working knowledge of financial analysis techniques
• Strong organizational and analytical skills. Excellent verbal and written communication skills
• Independently evaluates business systems needs and requirements and recommends and implements solutions
• Works on high priority projects where business problems are complex or unique
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Compensation
Starting base salary: $+2,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-4+1b-a625-3ab7a0fd+a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $+2.03 billion in assets as of April 30, 2026. Founded in 1+54, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $+6.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2026 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
• City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
• EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/15+726e0-aeb1-4058-+052-d7a2d6+626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-+13+. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
WHAT IS THE OPPORTUNITY?
This Business Process Analyst will facilitate the generation of process requirements based on defined business needs. This individual will Collaborate with technology partners in the design of information architecture and process. This Individual will deliver project status updates as needed. This individual must be able to access and interpret data to produce analytical models for management as required.
What you will do
• Develop & maintains project tracking including status updates to stakeholders
• Review and research current state processes; recommends enhancement, modernization and/or automation
• Partner with lines of business and technology teams to make recommendations for future state
• Become the business subject matter expert, experienced in business analysis and requirements gathering
• Participate in process design and project implementation teams in process improvement activities
• Ownership of business readiness activities
• Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• Develops and supports the delivery of information to assist tactical and strategic programs
• Designs scalable business systems, supports implementation
• Establishes tracking metrics and standards documentation for adoption and audit
• Coordinate and obtain access to data and identify technical resources for project support
• This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
• Must-Have
• Bachelor's Degree or equivalent
• Minimum 5 years of experience in a mortgage banking environment
• Minimum 5 years of experience in governance and in writing business requirements
• Minimum 5+ years of experience managing projects
• Skills and Knowledge
• Excellent process management and problem-solving skills
• Prior banking experience and extensive experience of process analysis and design
• Thorough knowledge of Agile methodology preferred
• Strong knowledge in MS Word, Excel, Powerpoint, Vizio and MS Project
• Working knowledge of financial analysis techniques
• Strong organizational and analytical skills. Excellent verbal and written communication skills
• Independently evaluates business systems needs and requirements and recommends and implements solutions
• Works on high priority projects where business problems are complex or unique
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Compensation
Starting base salary: $+2,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
• To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our [ Benefits and Perks](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-4+1b-a625-3ab7a0fd+a65.pdf).
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $+2.03 billion in assets as of April 30, 2026. Founded in 1+54, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami. In addition, the company and its investment affiliates manage or administer $+6.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2026 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
• City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit [cnb.com](https://www.cnb.com/).
• EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. [READ MORE](https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/1/15+726e0-aeb1-4058-+052-d7a2d6+626b8.pdf)
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via [email](mailto:TalentAcquisition@cnb.com) or leave a message at (213) 673-+13+. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
💡 Quick Summary
Seeking a career-building opportunity? The Business Process Analyst - Full-time position is now open for candidates interested in the Bank Jobs sector. This role in Honolulu offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
