Job Description
Job : Operations
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 1:15:37 AM
Unposting Date : Ongoing
The Role Responsibilities
Job Role
Senior Manager - overseeing Risk and Control operations
Strategy
Driving optimal performance through evolving the FM Central Control Group Target Operating Model, clearly defining roles and responsibilities and team coaching and management.
Setting clear direction for the team.
Business
FM Central Control Group (CCG) supports the FM Risk and Control function
Run Control Monitoring operations to ensure robust, consistent and sustainable assessment of controls are executed in line with ORF.
Support Global Process Owner for risk assessment and ensure delivery of Control monitors adheres to Key metrics outlined in outsourcing Service level Agreements.
Acting as a support partner to FM risk management team.
Processes
Continuously improves business management efficiency by simplifying and standardizing operational processes and procedures.
Identifies and implements best practices in resources and processes, ensuring consistency and relevance to the business.
Identifies and drives opportunities to automate, especially in area of regular reporting.
On demand specialist resource to support OKR deliverables across the Global FM COO teams.
Specialist resources scope include FCC, Resilience, supervision, conduct, product services and governance.
Coordinating and driving A3 initiative across FM COO, Conduct and Control and CCG.
Driving the nWOW tools across the team.
Supporting the FM COO, CCG and Conduct and Control product owners to deliver change.
People and Talent
Lead through example and support a change in mindset, building a culture of client centricity, agility and accountability through standardised metrics and measurement.
Actively communicate vision, priorities and progress to the business to foster engagement, awareness and motivation.
Contribute to continuous process improvement and sharing best practice.
Support management in giving feedback and rewards in line with their performance against those responsibilities and objectives.
Effectively communicate and reinforce strategic change and support the organisation structure and people programs to be aligned and geared towards supporting change.
Risk Management
Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
Governance
Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Collaborates with the following stakeholders to achieve client and business objectives
FM COO Management Team
FM COO Controls Department
FM Operations Management Team
FM Operations Risk Management Team
Front Office staffs and supervisors
Data providers
Other Responsibilities
As delegated by line management from time to time
Contribute and add value to the CCG Brand and community
Our Ideal Candidate
Successful candidate will need to be of graduate calibre and posses the following skills
Track record of serving clients with client support background in a high pressure environment
Excellent communication skills
Excellent troubleshooting skills
Prior exposure to eCommerce FX business with prior exposure to real-time trading systems, execution, and post-trade processes
Able to show experience / proficiency
Supporting customers from a wide international client base (institutional and corporate)
Working with processes (from a business support perspective)
Incident and crisis management
Client training
Issue prioritisation and resolution
Static data management
Change management
Handling client feedback
Fault tracking and remediation
Communicating with
Clients located across Asia, Middle East and Africa
Senior stakeholders in Trading and Sales
Technology Support and Development teams
Role Specific Technical Competencies
Financial services industry
Risk Management Platforms
Troubleshooting skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/Jul/2026, 1:15:37 AM
Unposting Date : Ongoing
The Role Responsibilities
Job Role
Senior Manager - overseeing Risk and Control operations
Strategy
Driving optimal performance through evolving the FM Central Control Group Target Operating Model, clearly defining roles and responsibilities and team coaching and management.
Setting clear direction for the team.
Business
FM Central Control Group (CCG) supports the FM Risk and Control function
Run Control Monitoring operations to ensure robust, consistent and sustainable assessment of controls are executed in line with ORF.
Support Global Process Owner for risk assessment and ensure delivery of Control monitors adheres to Key metrics outlined in outsourcing Service level Agreements.
Acting as a support partner to FM risk management team.
Processes
Continuously improves business management efficiency by simplifying and standardizing operational processes and procedures.
Identifies and implements best practices in resources and processes, ensuring consistency and relevance to the business.
Identifies and drives opportunities to automate, especially in area of regular reporting.
On demand specialist resource to support OKR deliverables across the Global FM COO teams.
Specialist resources scope include FCC, Resilience, supervision, conduct, product services and governance.
Coordinating and driving A3 initiative across FM COO, Conduct and Control and CCG.
Driving the nWOW tools across the team.
Supporting the FM COO, CCG and Conduct and Control product owners to deliver change.
People and Talent
Lead through example and support a change in mindset, building a culture of client centricity, agility and accountability through standardised metrics and measurement.
Actively communicate vision, priorities and progress to the business to foster engagement, awareness and motivation.
Contribute to continuous process improvement and sharing best practice.
Support management in giving feedback and rewards in line with their performance against those responsibilities and objectives.
Effectively communicate and reinforce strategic change and support the organisation structure and people programs to be aligned and geared towards supporting change.
Risk Management
Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
Governance
Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Collaborates with the following stakeholders to achieve client and business objectives
FM COO Management Team
FM COO Controls Department
FM Operations Management Team
FM Operations Risk Management Team
Front Office staffs and supervisors
Data providers
Other Responsibilities
As delegated by line management from time to time
Contribute and add value to the CCG Brand and community
Our Ideal Candidate
Successful candidate will need to be of graduate calibre and posses the following skills
Track record of serving clients with client support background in a high pressure environment
Excellent communication skills
Excellent troubleshooting skills
Prior exposure to eCommerce FX business with prior exposure to real-time trading systems, execution, and post-trade processes
Able to show experience / proficiency
Supporting customers from a wide international client base (institutional and corporate)
Working with processes (from a business support perspective)
Incident and crisis management
Client training
Issue prioritisation and resolution
Static data management
Change management
Handling client feedback
Fault tracking and remediation
Communicating with
Clients located across Asia, Middle East and Africa
Senior stakeholders in Trading and Sales
Technology Support and Development teams
Role Specific Technical Competencies
Financial services industry
Risk Management Platforms
Troubleshooting skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Business Risk Manager| FM ASA position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
