Job Description
Business Support Engineer - Ads Support Responsibilities:
Work with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
Manage technical relationships with Meta partners, providing technical support and handling service outages
Become an expert in one of our business products and how best to deploy them and troubleshoot them
Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
Communicate partner needs to the Meta product teams to improve people’s experience with our products
Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Use your problem-solving skills to resolve business problems
Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
Make informed decisions and recommendations based on the reprioritization of competing needs
Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Work with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
Manage technical relationships with Meta partners, providing technical support and handling service outages
Become an expert in one of our business products and how best to deploy them and troubleshoot them
Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
Communicate partner needs to the Meta product teams to improve people’s experience with our products
Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Use your problem-solving skills to resolve business problems
Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
Make informed decisions and recommendations based on the reprioritization of competing needs
Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
💡 Quick Summary
Seeking a career-building opportunity? The Business Support Engineer - Ads Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.