Job Description
Position Summary:
Provides support within LSB’s Digital Banking team through Production support, Incident management, customer support, release management testing, platform maintenance and supportive functions as defined.
Essential Functions:
• Performs maintenance requests for Digital accounts in accordance with SLA standards.
• Performs research and resolution with vendors.
• Provides excellent customer services for customers (internal and external) experiencing issues, or questions with Digital Banking platform.
• Performs daily systems monitoring as assigned and per established SOPs.
• Creates help documentation for internal customers regarding Digital Banking or execution of procedures that facilitate Digital solutions.
• Work closely with Business Unit Leadership for continual development and support of Digital Banking roadmap
Key Attributes:
• Excellent written and verbal communication skills
• Analytical and research skills
• Ability to perform in a fast paced, high volume environment while maintaining a high degree of accuracy
• Detail oriented
Required Qualifications:
• Prior business analyst, programmer analyst or system analyst experience is preferred
• 1 to 2 years of customer facing or customer support is preferred
• 1 to 2 years of banking or credit union experience is preferred
• Experience with any digital banking solutions or customer facing digital solution is preferred
• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Physical Demands:
• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.
Working Environment:
• Work is performed in a professional office environment.
• This role uses standard office equipment such as computers and phones.
Provides support within LSB’s Digital Banking team through Production support, Incident management, customer support, release management testing, platform maintenance and supportive functions as defined.
Essential Functions:
• Performs maintenance requests for Digital accounts in accordance with SLA standards.
• Performs research and resolution with vendors.
• Provides excellent customer services for customers (internal and external) experiencing issues, or questions with Digital Banking platform.
• Performs daily systems monitoring as assigned and per established SOPs.
• Creates help documentation for internal customers regarding Digital Banking or execution of procedures that facilitate Digital solutions.
• Work closely with Business Unit Leadership for continual development and support of Digital Banking roadmap
Key Attributes:
• Excellent written and verbal communication skills
• Analytical and research skills
• Ability to perform in a fast paced, high volume environment while maintaining a high degree of accuracy
• Detail oriented
Required Qualifications:
• Prior business analyst, programmer analyst or system analyst experience is preferred
• 1 to 2 years of customer facing or customer support is preferred
• 1 to 2 years of banking or credit union experience is preferred
• Experience with any digital banking solutions or customer facing digital solution is preferred
• Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
Physical Demands:
• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.
Working Environment:
• Work is performed in a professional office environment.
• This role uses standard office equipment such as computers and phones.
💡 Quick Summary
Seeking a career-building opportunity? The Business System Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Waterloo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.