Business Systems Analyst – Ecomm & Logistics

Location

50 Dufflaw Road, North York, ON M6A 2W1

Benefits

Pulled from the full job description

Tuition reimbursement

Dental care

Paid time off

Store discount

Extended health care

Paid sick leave

On-site parking

Full job description

YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 750 stores across Canada and the United States under the following banners: Stitches, Urban Planet, Urban Behavior, Sirens, Forever 21, Urban Kids, Suzy Shier, Bluenotes, West 49, Mandee and Charlotte Russe.

Our goal is to sustain performance that exceeds expectations. We are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are accountable for their actions and we recognize their efforts and reward their results. We attract and nurture the best people by providing leadership opportunities, career development and continuous learning. We are committed to leading by example and with integrity. We treat people with respect and dignity, promote the benefits of diversity and address challenges in a direct and compassionate manner. We engage people in our goals and objectives; we listen and act on new ideas where possible. That is our Philosophy.

How you will make a difference:

The Business Systems Analyst – Ecomm & Logistics responsible for a full range of activities geared towards ensuring the system effectiveness between Ecomm and Warehouse management Systems/Logistics. In this role, the BA will act as a liaison in executing the Ecomm and Warehouse Department goals using relevant technology. This encompasses translating the business requirements into capabilities across ecommerce and warehousing tools and platforms, using integration technologies.

As the Business Systems Analyst – Ecomm & Logistics you will design and document workflows, make appropriate recommendations with regards to processes, controls, and reporting. The Analyst will be a functional expert in the Company’s Ecomm and Warehousing platforms, reporting modules and ancillary systems and will be one of the primary points of contact between the impacted Departments, External Service Providers, and the Internal IT Dev Group.

What You’ll Do:

· Participate in planning and implementation of Warehousing/Logistics and ecommerce projects across the company’s banners/brands and initiatives.

· Project manages approved initiatives including scope, objectives, resourcing and reporting throughout small projects lifecycles and or SDLC.

· Capture, review, analyze and document current business processes.

· Identify business requirements and user needs, which may result in working with cross-functional teams to design and document creative solutions, including workflows, functional specifications, spreadsheets, charts, and training documentation.

· Develop effective reporting tools for the department including key performance indicators to measure departmental efficiency, if applicable.

· Provide recommendations on process changes or technology options including impact analysis, cost/benefit analysis, timelines, and resource requirements.

· Define, develop, and implement quality assurance and testing procedures in conjunction with the Business and IT staff.

· Act as point person for issue logging and resolution from a user perspective.

· Escalation of usability and performance issues as required, maintaining ownership of issues through resolution.

· Assist in troubleshooting application issues with the Development, ESPs, Business Area Experts and QA teams.

· If applicable, Act as a Functional Expert and assist in the identification of training requirements within the Business Department, as well as coordinate and work on the delivery of training.

· Continuously assess, identify and if required recommend initiatives to senior department managers, to improve and optimize the customer journey.

· Work directly with the different levels of management to understand departmental strategies, goals and objectives.

· Attend Weekly Team meetings.

What You’ll Need:

· B/A or B/S degree or post-secondary education in a related field

· 4 or more years of Business Analyst experience or a significant role related to specialty clothing retail.

· Hands on experience as a Business System Analyst working in a software development environment.

Preferred Knowledge/Skills:

· Experience working in a clothing/ multi-brand environment a plus.

· Strong Experience in Warehouse Management and or Ecommerce IT projects. Omni-channel integration a plus.

· Working knowledge of APIs, SQL, and Ecommerce platforms,

· Experience with 3rd party commerce integrations across CRMs, POS, WMS, Merchandising and Sales Audit.

· Experience with Collaboration and Issue tracking systems (e.g. Jira, Confluence)

· Proficient in use of Microsoft Office, Visio, Data Warehousing, and standard query analytic tools.

Related Work Skills

· Strong communication skills, both written and verbal and ability to influence stakeholders to make conscientious decisions regarding the digital member experience vision.

· Strong leadership skills, focusing on team and relationship building with employees and other departments.

· Able to focus on detail as well as overall process while promoting and facilitating process improvements.

· Seasoned ability to evaluate information received to mitigate conflicts, decompose high-level information into details, translate low-level information to business understanding, and distinguish requests from underlying needs.

· Understand business goals and work closely with key leadership to strategize.

· Superior presentation and facilitation skills

· Sound analytical ability coupled with creative problem-solving skills.

· Proficient working in a technical environment

· Attention to detail and accuracy.

· Knowledgeable on SDLC.

Working Conditions

· Hybrid environment.

· On-site technical support.

Occasional non-standard work schedule during large project implementation

What we offer:

· Competitive Compensation Package

· Health and Dental Benefits Plan

· Paid Sick Days

· Employee Discount

· Tuition Reimbursement

· Ongoing Training and Development

· Career Advancement Opportunities

· Being part of an amazing, supportive and collaborative team

YM Inc. is an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

This posting is for an open vacancy.

Job Types: Full-time, Permanent

Benefits:

Extended health care

On-site parking

Paid time off

Store discount

Experience:

Ecommerce Business Analyst: 4 years (required)

APIs, SQL, and Ecommerce platforms,: 2 years (required)

Work Location: In person