Job Description
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$65,600 - $+8,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Reporting to the Senior Manager - Financial Crimes Case Management, the Business Analyst / Business System Analysis will be responsible for the delivery of use cases in support of the Fraud Case Management Roadmap. The successful candidate must be a self-starter who is a skilled collaborator with strong communication skills and is able to think outside the box to drive innovation and efficiencies.
Specific deliverables and accountabilities include, but are not limited to:
Requirement manager for initiatives assigned.
Support business casing and analysis.
Work with partners to ensure business teams can adapt to changes by:
Documenting requirements, processes, & test scenarios
Providing input testing, track defects
Providing input into Change Management plans
Aligning operational readiness with program critical paths
Monitoring post-implementation to ensure benefits are achieved.
Stakeholder/Partner relationship building.
Ensuring teams understand what net new processes may need to be introduced into a business group after the introduction of new case management features.
Contribute to problem and event management efforts as needed, working with team members to ensure the root cause is identified and a resolution is completed as quickly and efficiently as possible.
Work with internal teams to identify critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into project plans.
Perform root cause analysis on key business problems to identify best possible solutions
Focus on continuous improvement for existing processes, looking for ways to simplify and maximize work efforts
Department Overview
Enterprise Protect consists of teams across North America, whose mandate is to protect TD customers, colleagues and shareholders from financial crimes and fraud. Collectively our businesses lead TD’s enterprise-wide fraud, cyber threat, and technology risk strategies, advance analytics capabilities, and drive operational efficiency to improve governance, oversight and collaboration between fraud management and other functions within the Bank. The Fraud Case Management team works within the Financial Crimes Response function of Enterprise Protect to support Fraud Management & Operations for TD Canada Trust, MBNA, and TD America's Most Convenient Bank (AMCB).
EXPERIENCE & EDUCATION
Undergraduate degree or technical certificate
3+ years relevant experience
2-5 years relevant experience in a Business Analysis / Business System Analysis role
Strong background in Fraud and Claims
Experience developing and implementing opportunities driving change using Agile, Lean or comparable change experience.
Ability to communicate clearly and transparently; demonstrate due diligence and attention to detail.
Strong experience in process mapping, flows and requirements gathering.
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.
Strong relationship management skills and the ability to work effectively in cross-functional teams, as this role interfaces with a broad range of partners and leaders.
Comfortable driving change and working with ambiguity.
Working knowledge of change management techniques and practices.
Working knowledge of Agile techniques and practices.
Innovation, creativity with strong critical thinking, quantitative and problem-solving skills
Proven time management skills with demonstrated ability to manage concurrent priorities.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than +5,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$65,600 - $+8,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Reporting to the Senior Manager - Financial Crimes Case Management, the Business Analyst / Business System Analysis will be responsible for the delivery of use cases in support of the Fraud Case Management Roadmap. The successful candidate must be a self-starter who is a skilled collaborator with strong communication skills and is able to think outside the box to drive innovation and efficiencies.
Specific deliverables and accountabilities include, but are not limited to:
Requirement manager for initiatives assigned.
Support business casing and analysis.
Work with partners to ensure business teams can adapt to changes by:
Documenting requirements, processes, & test scenarios
Providing input testing, track defects
Providing input into Change Management plans
Aligning operational readiness with program critical paths
Monitoring post-implementation to ensure benefits are achieved.
Stakeholder/Partner relationship building.
Ensuring teams understand what net new processes may need to be introduced into a business group after the introduction of new case management features.
Contribute to problem and event management efforts as needed, working with team members to ensure the root cause is identified and a resolution is completed as quickly and efficiently as possible.
Work with internal teams to identify critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into project plans.
Perform root cause analysis on key business problems to identify best possible solutions
Focus on continuous improvement for existing processes, looking for ways to simplify and maximize work efforts
Department Overview
Enterprise Protect consists of teams across North America, whose mandate is to protect TD customers, colleagues and shareholders from financial crimes and fraud. Collectively our businesses lead TD’s enterprise-wide fraud, cyber threat, and technology risk strategies, advance analytics capabilities, and drive operational efficiency to improve governance, oversight and collaboration between fraud management and other functions within the Bank. The Fraud Case Management team works within the Financial Crimes Response function of Enterprise Protect to support Fraud Management & Operations for TD Canada Trust, MBNA, and TD America's Most Convenient Bank (AMCB).
EXPERIENCE & EDUCATION
Undergraduate degree or technical certificate
3+ years relevant experience
2-5 years relevant experience in a Business Analysis / Business System Analysis role
Strong background in Fraud and Claims
Experience developing and implementing opportunities driving change using Agile, Lean or comparable change experience.
Ability to communicate clearly and transparently; demonstrate due diligence and attention to detail.
Strong experience in process mapping, flows and requirements gathering.
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills.
Strong relationship management skills and the ability to work effectively in cross-functional teams, as this role interfaces with a broad range of partners and leaders.
Comfortable driving change and working with ambiguity.
Working knowledge of change management techniques and practices.
Working knowledge of Agile techniques and practices.
Innovation, creativity with strong critical thinking, quantitative and problem-solving skills
Proven time management skills with demonstrated ability to manage concurrent priorities.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than +5,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Business Systems Analyst III position is now open for candidates interested in the Bank Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
