Job Description
General Information
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Butler at Rosewood Kauri Cliffs
Are you ready to take your hospitality career somewhere extraordinary?
Rosewood Kauri Cliffs invites passionate hospitality professionals from Australia and beyond to experience luxury service in one of the world’s most breathtaking destinations.
Perched along the pristine coastline of Northland’s Bay of Islands, Rosewood Kauri Cliffs is surrounded by native forest, three private beaches, and panoramic Pacific Ocean views. As one of New Zealand’s most iconic luxury lodges, and part of the globally renowned Rosewood Hotels & Resorts collection, we are dedicated to delivering unforgettable experiences for our guests and meaningful careers for our associates.
If you are seeking a role that combines luxury hospitality, stunning surroundings, and the opportunity to live and work in New Zealand, this could be your next adventure.
About the Role
We are seeking a dedicated and service-driven Butler to join our team and deliver highly personalized, world-class service.
This is a full-time permanent position with a guaranteed minimum of 30 hours per week, with additional hours available during peak operating periods.
As a Butler at Rosewood Kauri Cliffs, you will act as the key point of contact for our guests, ensuring every aspect of their stay is seamless, thoughtful, and memorable. From welcoming guests to coordinating bespoke experiences, you will play a vital role in creating the exceptional service standards Rosewood is known for.
This position is ideal for a hospitality professional who thrives on anticipating guest needs, delivering refined service, and creating meaningful connections.
Key Responsibilities
Provide a personalized welcome and orientation, ensuring guests feel immediately at home
Build meaningful connections by anticipating needs and arranging special requests with care and efficiency
Deliver all in-suite Food & Beverage services with professionalism and attention to detail
Manage guest requests and itineraries, ensuring accurate, timely follow-up
Collaborate across departments to create seamless and unified guest experiences
What You Will Bring
Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges
Strong communication skills (both verbal and written), with immaculate personal presentation
Working knowledge of property management systems (an advantage)
Ability to manage guest itineraries and resolve issues with professionalism and discretion
A genuine passion for creating personalized, memorable guest experiences
Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs
What we offer:
This is a full-time position, offering a minimum of 30 hours per week and up to 55 hours per week in our peak periods. We offer competitive wages of between $27.50 and $32.00 (depending on relevant experience), delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavor whenever possible to provide you with 2 days in a row off each week.
You will also need a valid working holiday visa or New Zealand work rights to apply.
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
About Us
Welcome to Rosewood Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description
Discover Your Calling – Butler at Rosewood Kauri Cliffs
Are you ready to take your hospitality career somewhere extraordinary?
Rosewood Kauri Cliffs invites passionate hospitality professionals from Australia and beyond to experience luxury service in one of the world’s most breathtaking destinations.
Perched along the pristine coastline of Northland’s Bay of Islands, Rosewood Kauri Cliffs is surrounded by native forest, three private beaches, and panoramic Pacific Ocean views. As one of New Zealand’s most iconic luxury lodges, and part of the globally renowned Rosewood Hotels & Resorts collection, we are dedicated to delivering unforgettable experiences for our guests and meaningful careers for our associates.
If you are seeking a role that combines luxury hospitality, stunning surroundings, and the opportunity to live and work in New Zealand, this could be your next adventure.
About the Role
We are seeking a dedicated and service-driven Butler to join our team and deliver highly personalized, world-class service.
This is a full-time permanent position with a guaranteed minimum of 30 hours per week, with additional hours available during peak operating periods.
As a Butler at Rosewood Kauri Cliffs, you will act as the key point of contact for our guests, ensuring every aspect of their stay is seamless, thoughtful, and memorable. From welcoming guests to coordinating bespoke experiences, you will play a vital role in creating the exceptional service standards Rosewood is known for.
This position is ideal for a hospitality professional who thrives on anticipating guest needs, delivering refined service, and creating meaningful connections.
Key Responsibilities
Provide a personalized welcome and orientation, ensuring guests feel immediately at home
Build meaningful connections by anticipating needs and arranging special requests with care and efficiency
Deliver all in-suite Food & Beverage services with professionalism and attention to detail
Manage guest requests and itineraries, ensuring accurate, timely follow-up
Collaborate across departments to create seamless and unified guest experiences
What You Will Bring
Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges
Strong communication skills (both verbal and written), with immaculate personal presentation
Working knowledge of property management systems (an advantage)
Ability to manage guest itineraries and resolve issues with professionalism and discretion
A genuine passion for creating personalized, memorable guest experiences
Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs
What we offer:
This is a full-time position, offering a minimum of 30 hours per week and up to 55 hours per week in our peak periods. We offer competitive wages of between $27.50 and $32.00 (depending on relevant experience), delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavor whenever possible to provide you with 2 days in a row off each week.
You will also need a valid working holiday visa or New Zealand work rights to apply.
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
About Us
Welcome to Rosewood Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.
Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.
💡 Quick Summary
Seeking a career-building opportunity? The Butler position is now open for candidates interested in the Hotel Jobs sector. This role in Whangarei offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
