Job Description
Full job description
0-1 years
Pune
Full-Time
Buyers Back Office
Designation: Associate
Location: Pune
Department: Operations / Logistics
Reports to: Manager
About Source
At Source, we are digitizing the backbone of India’s economy. Our mission is to streamline traditional supply chains and make material distribution seamless through technology and lean operations.
2014 | The Spark Inspired by global B2B giants, our founder returned to India with a singular mission: to digitize the country’s fragmented and inefficient industrial supply chains.
2017 | The Pivot to Lean Co-founders Arun and Shrinath joined the mission, refining the model to its core. Our philosophy became clear: Zero user behaviour change and a Profits-first mindset.
2020 | The Digital Breakthrough Source became the first Indian B2B firm to secure a WhatsApp API license. When COVID-19 disrupted global trade, our digital-first groundwork allowed us to deliver results while the rest of the industry stalled.
2022 | Scaling New Heights After raising $1M from India SME Investments, we scaled to a ₹1000 Cr+ top line—achieving massive growth while maintaining strict profitability.
2025 | The 10x Era Following our Series A, we are expanding into Recycled Polymers and Paints. Backed by a world-class leadership team, we are now moving half a million tons across the bread of India.
2026 & Beyond | The Mission Continues We are gearing up to handle 1 million tons of material, continuing to revolutionize traditional trade and defining the future of Indian distribution.
The Hook
We operate in a high-volume, operations-driven environment where customer experience and coordination are critical.
As a Buyers Back Office Intern (Customer Support), your role is to ensure smooth communication, timely issue resolution, and a seamless experience for customers. You will act as a bridge between customers and internal teams while supporting backend operations. Where Industry Meets Intelligence Job Description
Your Three Main Objectives
Customer Experience: Ensure prompt and effective resolution of customer queries and concerns.
Operational Support: Maintain smooth backend coordination to support customer requirements.
Issue Resolution: Identify, track, and resolve customer-related issues efficiently
The Toolkit(What you’ll own)
Customer Support | Query Handling & Communication | Manage customer queries, provide timely updates, and ensure high satisfaction levels
Issue Management | Problem Resolution | Identify issues, coordinate with internal teams, and ensure quick resolution.
Back Operations | Coordination & Tracking | Maintain records, track requests, and ensure smooth execution of operations.
Who You Are
The Communicator: Strong verbal and written communication skills with a customer-first mindset.
The Problem Solver: Able to understand issues and resolve them efficiently.
The Coordinator: Skilled at managing multiple stakeholders and follow-ups.
The Operator: Detail-oriented with the ability to manage backend processes accurately.
We Are Looking For Someone
With Strong interpersonal and communication skills.
Problem-solving ability with a proactive approach.
Ability to multitask and work in a fast-paced environment.
Basic understanding of operations or willingness to learn.
Customer-centric mindset with attention to detail.
Eagerness to learn and grow within operations.
Why Source? (The Value Prop)
Hands-on Experience: Exposure to real-time customer support and operations.
Learning Curve: Work closely with cross-functional teams.
Ownership: Handle real customer interactions and problem-solving.
Growth Opportunity: Potential for full-time conversion based on performance.
0-1 years
Pune
Full-Time
Buyers Back Office
Designation: Associate
Location: Pune
Department: Operations / Logistics
Reports to: Manager
About Source
At Source, we are digitizing the backbone of India’s economy. Our mission is to streamline traditional supply chains and make material distribution seamless through technology and lean operations.
2014 | The Spark Inspired by global B2B giants, our founder returned to India with a singular mission: to digitize the country’s fragmented and inefficient industrial supply chains.
2017 | The Pivot to Lean Co-founders Arun and Shrinath joined the mission, refining the model to its core. Our philosophy became clear: Zero user behaviour change and a Profits-first mindset.
2020 | The Digital Breakthrough Source became the first Indian B2B firm to secure a WhatsApp API license. When COVID-19 disrupted global trade, our digital-first groundwork allowed us to deliver results while the rest of the industry stalled.
2022 | Scaling New Heights After raising $1M from India SME Investments, we scaled to a ₹1000 Cr+ top line—achieving massive growth while maintaining strict profitability.
2025 | The 10x Era Following our Series A, we are expanding into Recycled Polymers and Paints. Backed by a world-class leadership team, we are now moving half a million tons across the bread of India.
2026 & Beyond | The Mission Continues We are gearing up to handle 1 million tons of material, continuing to revolutionize traditional trade and defining the future of Indian distribution.
The Hook
We operate in a high-volume, operations-driven environment where customer experience and coordination are critical.
As a Buyers Back Office Intern (Customer Support), your role is to ensure smooth communication, timely issue resolution, and a seamless experience for customers. You will act as a bridge between customers and internal teams while supporting backend operations. Where Industry Meets Intelligence Job Description
Your Three Main Objectives
Customer Experience: Ensure prompt and effective resolution of customer queries and concerns.
Operational Support: Maintain smooth backend coordination to support customer requirements.
Issue Resolution: Identify, track, and resolve customer-related issues efficiently
The Toolkit(What you’ll own)
Customer Support | Query Handling & Communication | Manage customer queries, provide timely updates, and ensure high satisfaction levels
Issue Management | Problem Resolution | Identify issues, coordinate with internal teams, and ensure quick resolution.
Back Operations | Coordination & Tracking | Maintain records, track requests, and ensure smooth execution of operations.
Who You Are
The Communicator: Strong verbal and written communication skills with a customer-first mindset.
The Problem Solver: Able to understand issues and resolve them efficiently.
The Coordinator: Skilled at managing multiple stakeholders and follow-ups.
The Operator: Detail-oriented with the ability to manage backend processes accurately.
We Are Looking For Someone
With Strong interpersonal and communication skills.
Problem-solving ability with a proactive approach.
Ability to multitask and work in a fast-paced environment.
Basic understanding of operations or willingness to learn.
Customer-centric mindset with attention to detail.
Eagerness to learn and grow within operations.
Why Source? (The Value Prop)
Hands-on Experience: Exposure to real-time customer support and operations.
Learning Curve: Work closely with cross-functional teams.
Ownership: Handle real customer interactions and problem-solving.
Growth Opportunity: Potential for full-time conversion based on performance.
💡 Quick Summary
Seeking a career-building opportunity? The Buyers Back Office position is now open for candidates interested in the Back Office Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.