Job Description
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Job description
Job Title: Caf Manager
Location: Mumbai , Pune, Goa & Amaravati
Department: Operations
Reporting To: Area Coach Manager
Position Summary:
The Caf Manager is responsible for leading overall caf operations to deliver outstanding customer experiences, ensure team efficiency, maintain profitability, and uphold brand standards. The role involves managing daily store activities, supervising staff, maintaining inventory, and ensuring compliance with company policies and statutory norms.
Key Responsibilities:
Operational Excellence
Oversee daily caf operations, ensuring smooth functioning during all shifts.
Maintain caf cleanliness, hygiene, and ambiance in accordance with brand standards.
Ensure adherence to SOPs related to food preparation, service, and safety.
Conduct daily briefings and allocate shift duties to team members.
People Management
Recruit, train, and develop caf staff including Baristas, Shift Supervisors, and support team.
Drive employee engagement and ensure high morale and motivation.
Manage staff attendance, scheduling, and performance appraisals.
Handle grievances, disciplinary actions, and ensure adherence to HR policies.
Customer Service
Deliver exceptional customer service and handle escalated customer concerns promptly.
Monitor guest feedback and implement corrective actions to improve satisfaction.
Sales & Profitability
Achieve sales targets, control costs, and optimize caf profitability.
Plan and execute local marketing initiatives to increase footfall.
Analyze sales reports, identify trends, and prepare action plans for growth.
Inventory & Compliance
Manage stock levels, order supplies, and minimize wastage.
Ensure compliance with FSSAI, safety, and statutory norms.
Maintain accurate documentation related to audits, licenses, and equipment maintenance.
Key Skills & Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Customer-centric approach with problem-solving mindset.
Financial acumen and understanding of P&L management.
Ability to multitask and work under pressure.
Qualifications & Experience:
Graduate / Diploma in Hotel Management or related field.
3 to 6 years of experience in caf or QSR (Quick Service Restaurant) operations, with at least 1 years in a supervisory or managerial role.
Work Schedule:
Rotational shifts, weekends, and public holidays as per caf operational needs.
Contact Details:
samar.g@cafecoffeeday.com
Role: Customer Success, Service & Operations - Other
Industry Type: Hotels & Restaurants
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Job description
Job Title: Caf Manager
Location: Mumbai , Pune, Goa & Amaravati
Department: Operations
Reporting To: Area Coach Manager
Position Summary:
The Caf Manager is responsible for leading overall caf operations to deliver outstanding customer experiences, ensure team efficiency, maintain profitability, and uphold brand standards. The role involves managing daily store activities, supervising staff, maintaining inventory, and ensuring compliance with company policies and statutory norms.
Key Responsibilities:
Operational Excellence
Oversee daily caf operations, ensuring smooth functioning during all shifts.
Maintain caf cleanliness, hygiene, and ambiance in accordance with brand standards.
Ensure adherence to SOPs related to food preparation, service, and safety.
Conduct daily briefings and allocate shift duties to team members.
People Management
Recruit, train, and develop caf staff including Baristas, Shift Supervisors, and support team.
Drive employee engagement and ensure high morale and motivation.
Manage staff attendance, scheduling, and performance appraisals.
Handle grievances, disciplinary actions, and ensure adherence to HR policies.
Customer Service
Deliver exceptional customer service and handle escalated customer concerns promptly.
Monitor guest feedback and implement corrective actions to improve satisfaction.
Sales & Profitability
Achieve sales targets, control costs, and optimize caf profitability.
Plan and execute local marketing initiatives to increase footfall.
Analyze sales reports, identify trends, and prepare action plans for growth.
Inventory & Compliance
Manage stock levels, order supplies, and minimize wastage.
Ensure compliance with FSSAI, safety, and statutory norms.
Maintain accurate documentation related to audits, licenses, and equipment maintenance.
Key Skills & Competencies:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Customer-centric approach with problem-solving mindset.
Financial acumen and understanding of P&L management.
Ability to multitask and work under pressure.
Qualifications & Experience:
Graduate / Diploma in Hotel Management or related field.
3 to 6 years of experience in caf or QSR (Quick Service Restaurant) operations, with at least 1 years in a supervisory or managerial role.
Work Schedule:
Rotational shifts, weekends, and public holidays as per caf operational needs.
Contact Details:
samar.g@cafecoffeeday.com
Role: Customer Success, Service & Operations - Other
Industry Type: Hotels & Restaurants
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
💡 Quick Summary
Seeking a career-building opportunity? The Cafe Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.