Call Center Analyst |Bilingual| Spanish|

Position type: Contract

Location: Onsite (5 days) in NYC

Title: Call Center Analyst

Scope of Role & Responsibilities

• Call providers to verify their current contact information is correct; updating information as needed

• Engage with providers and their staff to capture issues they may have with the plan

• Communicate issues to the Vice President for further escalation

• Other tasks as assigned by the VP or other team management.