Job Description
A
Advait Techserve India Pvt Ltd
Call Center Analyst
Advait Techserve India Pvt Ltd • Pune, Maharashtra • via SimplyHired
9 days ago
Full–time
No Degree Mentioned
Apply on SimplyHired
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Apply on GetMeReferred
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Job description
Call Center Analyst
The Call Center Analyst is responsible for supporting daily call center operations by managing customer requests, creating service requests and work orders, and providing operational support to agents. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment while ensuring excellent customer service and operational efficiency.
Key Responsibilities
• Create and manage Service Requests and Work Orders using Oracle and other internal portals.
• Provide operational support and guidance to agents through email and Microsoft Teams chat.
• Handle incoming customer phone calls and address inquiries, service requests, or issue resolution.
• Perform remote actions and remote activity tasks to support service operations.
• Assist with follow-up training and light coaching for call center agents when required.
• Monitor and follow up on customer issues and requests to ensure timely resolution.
• Maintain accurate documentation of all activities, service requests, and updates in internal systems.
• Collaborate with internal teams to ensure efficient service delivery and problem resolution.
Required Qualifications
• Strong English communication skills (both written and verbal).
• Excellent customer service and interpersonal skills.
• High level of attention to detail and accuracy.
• Ability to multi-task and manage priorities effectively.
• Comfortable working in a fast-paced and dynamic environment.
• Demonstrates flexibility and a willingness to embrace change.
• Basic knowledge of call center operations and ticketing systems is preferred.
• Experience working with Oracle systems or similar platforms is an advantage.
Key Skills & Competencies
• Customer service orientation
• Problem-solving and critical thinking
• Time management and organization
• Effective communication
• Adaptability and teamwork
• Technical system navigation
✅ Work Environment
• Fast-paced call center environment
• Frequent communication through phone, email, and internal collaboration tools (e.g., Microsoft Teams)
• Requires the ability to manage multiple tasks simultaneously while maintaining high service standards.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Provident Fund
Work Location: In person
Advait Techserve India Pvt Ltd
Call Center Analyst
Advait Techserve India Pvt Ltd • Pune, Maharashtra • via SimplyHired
9 days ago
Full–time
No Degree Mentioned
Apply on SimplyHired
Apply on Foundit
Apply on Jooble
Apply on GetMeReferred
Apply on BeBee
Apply on Jobrapido.com
Job description
Call Center Analyst
The Call Center Analyst is responsible for supporting daily call center operations by managing customer requests, creating service requests and work orders, and providing operational support to agents. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment while ensuring excellent customer service and operational efficiency.
Key Responsibilities
• Create and manage Service Requests and Work Orders using Oracle and other internal portals.
• Provide operational support and guidance to agents through email and Microsoft Teams chat.
• Handle incoming customer phone calls and address inquiries, service requests, or issue resolution.
• Perform remote actions and remote activity tasks to support service operations.
• Assist with follow-up training and light coaching for call center agents when required.
• Monitor and follow up on customer issues and requests to ensure timely resolution.
• Maintain accurate documentation of all activities, service requests, and updates in internal systems.
• Collaborate with internal teams to ensure efficient service delivery and problem resolution.
Required Qualifications
• Strong English communication skills (both written and verbal).
• Excellent customer service and interpersonal skills.
• High level of attention to detail and accuracy.
• Ability to multi-task and manage priorities effectively.
• Comfortable working in a fast-paced and dynamic environment.
• Demonstrates flexibility and a willingness to embrace change.
• Basic knowledge of call center operations and ticketing systems is preferred.
• Experience working with Oracle systems or similar platforms is an advantage.
Key Skills & Competencies
• Customer service orientation
• Problem-solving and critical thinking
• Time management and organization
• Effective communication
• Adaptability and teamwork
• Technical system navigation
✅ Work Environment
• Fast-paced call center environment
• Frequent communication through phone, email, and internal collaboration tools (e.g., Microsoft Teams)
• Requires the ability to manage multiple tasks simultaneously while maintaining high service standards.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.