Call Center and BPO Jobs - Hindi/English Voice Process
MNC JOBS INFO is seeking motivated and customer-oriented professionals to join our dynamic call center team handling Hindi and English voice processes. As a Call Center Executive, you will be the primary point of contact for customers, providing top-tier support and solutions across diverse service areas. This role demands excellent communication skills, problem-solving ability, and a strong customer service mindset to enhance customer satisfaction and uphold the companys reputation.
Key Responsibilities
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Handle inbound and outbound calls professionally and efficiently in both Hindi and English.
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Understand customer queries and provide accurate information or solutions promptly.
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Manage customer complaints and escalate issues when necessary to ensure resolution.
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Maintain detailed records of customer interactions, transactions, comments, and complaints.
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Follow call scripts and company guidelines while maintaining personalized communication.
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Meet daily, weekly, and monthly call targets and quality standards.
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Collaborate with team members and supervisors to improve service delivery and processes.
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Participate in training sessions to stay updated on product knowledge and customer handling techniques.
• Required Skills and Qualifications
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Excellent verbal and written communication skills in both Hindi and English.
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Clear and pleasant voice with good pronunciation and articulation.
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Strong listening skills and the ability to empathize with customers.
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Basic computer literacy and familiarity with CRM tools and MS Office.
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Ability to handle high-pressure situations and multi-task effectively.
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Positive attitude with strong problem-solving capabilities.
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High school diploma or equivalent; graduation preferred.
• Experience
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Freshers are welcome to apply.
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Previous experience in call center or customer service roles is an advantage but not mandatory.
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Candidates with experience in BPO voice processes handling Hindi and English calls will be preferred.
• Working Hours
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Flexible shifts available including morning, evening, night, and rotational shifts.
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Full-time and part-time opportunities based on business requirements.
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Weekends and holiday shifts may be required with appropriate compensation.
• Knowledge, Skills, and Abilities
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Proficient bilingual communication (Hindi/English).
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Strong interpersonal and conflict resolution skills.
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Ability to quickly learn new systems and software.
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Time management skills to handle multiple tasks efficiently.
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Adaptability and willingness to work in a fast-paced environment.
• Benefits
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Competitive salary with performance-based incentives.
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Opportunity for career growth within a reputable multinational company.
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Comprehensive training and skill development programs.
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Health and wellness benefits (as per company policy).
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Friendly and inclusive work environment.
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Recognition and rewards for excellent performance.
• Why Join MNC JOBS INFO?
Joining MNC JOBS INFO means becoming part of a leading organization that values its employees and encourages professional development. We offer a vibrant workplace culture that supports work-life balance and provides opportunities to learn and grow. With a focus on innovation and customer satisfaction, you will gain valuable experience in a thriving industry, backed by a supportive team and management.
How to Apply
Interested candidates are encouraged to apply by sending their updated resume along with a cover letter detailing their interest and suitability for the role to us or apply directly through our official website. Please mention Call Center & BPO Executive – Hindi/English Voice Process in the subject line.
Shortlisted candidates will be contacted for further assessment and interviews.