Job Description
Job description
• Job Title: Call Center Assistant - Work from Home
• Company: WhiteHat Jr
• Location: Bangalore, Karnataka, IN
• Job Type: Part-Time
• Seniority Level: Associate Level
• Years of Experience: 3
### Job Description:
WhiteHat Jr is seeking a motivated and dedicated Call Center Assistant to join our dynamic team on a part-time basis. This position offers the flexibility of working from home while contributing to the growth of our innovative educational platform. As a Call Center Assistant, you will play a vital role in providing exceptional customer service, supporting our students and their parents with inquiries and assistance related to our courses and services.
### Key Responsibilities:
Customer Support: Act as the first point of contact for students and parents; respond to inquiries via phone, email, and chat with professionalism and courtesy.
Information Management: Research and gather information related to queries from customers about our courses, pricing, schedules, and policies; ensure accurate and timely responses.
Problem Solving: Assist customers in resolving issues related to their accounts, course completions, and technical difficulties effectively and efficiently.
Documentation: Maintain accurate records of customer interactions, complaints, and inquiries in our CRM system; summarize actionable insights to inform management of recurring issues.
Cooperation and Collaboration: Work closely with team members and other departments to ensure seamless customer service and resolve escalated inquiries promptly.
Feedback and Improvement: Collect customer feedback regularly and provide insights to management to enhance the overall customer experience.
Quality Assurance: Adhere to established service-level agreements (SLAs) for response time and customer satisfaction; strive to meet and exceed performance benchmarks.
Ongoing Training: Participate in any necessary training sessions and stay updated about the latest course offerings and company policies.
### Requirements:
Experience: Minimum of 3 years of experience in a call center or customer service role, preferably in the educational or ed-tech sector.
Education: Bachelor’s degree in any field or equivalent work experience.
Technical Skills: Proficient with CRM software, Microsoft Office Suite, and general computer applications; must have reliable internet access and a functional home office setup.
Personality Traits: Must be motivated and dedicated to providing excellent service; demonstrate a strong work ethic and positive attitude at all times.
Soft Skills: Strong research abilities to find relevant information quickly; excellent cooperation skills to work as part of a team, and adapt to rapidly changing situations and customer needs.
Communication: Outstanding verbal and written communication skills in English; ability to communicate effectively with diverse audiences.
Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
### Benefits:
Company-sponsored transportation for team gatherings or training sessions as applicable.
Visa sponsorship opportunities for eligible candidates.
Vision insurance coverage to promote overall well-being.
### Working Environment:
At WhiteHat Jr, we encourage calculated risk-taking to drive innovation and progress. We believe that fostering a supportive and collaborative environment enhances our capability to serve our customers effectively. Team members are empowered to share ideas, leading to growth and development within the organization.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Call Center Assistant - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
• Job Title: Call Center Assistant - Work from Home
• Company: WhiteHat Jr
• Location: Bangalore, Karnataka, IN
• Job Type: Part-Time
• Seniority Level: Associate Level
• Years of Experience: 3
### Job Description:
WhiteHat Jr is seeking a motivated and dedicated Call Center Assistant to join our dynamic team on a part-time basis. This position offers the flexibility of working from home while contributing to the growth of our innovative educational platform. As a Call Center Assistant, you will play a vital role in providing exceptional customer service, supporting our students and their parents with inquiries and assistance related to our courses and services.
### Key Responsibilities:
Customer Support: Act as the first point of contact for students and parents; respond to inquiries via phone, email, and chat with professionalism and courtesy.
Information Management: Research and gather information related to queries from customers about our courses, pricing, schedules, and policies; ensure accurate and timely responses.
Problem Solving: Assist customers in resolving issues related to their accounts, course completions, and technical difficulties effectively and efficiently.
Documentation: Maintain accurate records of customer interactions, complaints, and inquiries in our CRM system; summarize actionable insights to inform management of recurring issues.
Cooperation and Collaboration: Work closely with team members and other departments to ensure seamless customer service and resolve escalated inquiries promptly.
Feedback and Improvement: Collect customer feedback regularly and provide insights to management to enhance the overall customer experience.
Quality Assurance: Adhere to established service-level agreements (SLAs) for response time and customer satisfaction; strive to meet and exceed performance benchmarks.
Ongoing Training: Participate in any necessary training sessions and stay updated about the latest course offerings and company policies.
### Requirements:
Experience: Minimum of 3 years of experience in a call center or customer service role, preferably in the educational or ed-tech sector.
Education: Bachelor’s degree in any field or equivalent work experience.
Technical Skills: Proficient with CRM software, Microsoft Office Suite, and general computer applications; must have reliable internet access and a functional home office setup.
Personality Traits: Must be motivated and dedicated to providing excellent service; demonstrate a strong work ethic and positive attitude at all times.
Soft Skills: Strong research abilities to find relevant information quickly; excellent cooperation skills to work as part of a team, and adapt to rapidly changing situations and customer needs.
Communication: Outstanding verbal and written communication skills in English; ability to communicate effectively with diverse audiences.
Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
### Benefits:
Company-sponsored transportation for team gatherings or training sessions as applicable.
Visa sponsorship opportunities for eligible candidates.
Vision insurance coverage to promote overall well-being.
### Working Environment:
At WhiteHat Jr, we encourage calculated risk-taking to drive innovation and progress. We believe that fostering a supportive and collaborative environment enhances our capability to serve our customers effectively. Team members are empowered to share ideas, leading to growth and development within the organization.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Call Center Assistant - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Assistant | Work from home position is now open for candidates interested in the Telecaller Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.