Call Center Bilingual Customer Service Rep

Full job description

Company Description

Integration International Inc. is an IT Solutions and Professional Services Company globally HQ in Parsippany, NJ. We offer Application Services, Infrastructure Services and Staff Augmentation Services to Fortune 1000 companies across North America. Our direct Clients are leading names in Banking, Finance, Manufacturing, Publishing, Life Sciences, Technology and Services industry verticals. Please visit us at www.i3intl.com for more info.

Job Description

Job Title: Call Center Bilingual Customer Service Rep

Location: Mercerville, NJ 08619

Duration: 6+ Months (Possibility of extension)

JOB DESCRIPTION :

Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations

Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems

Requests information from customers to determine their needs, or purpose of visit

Verifies the completeness and accuracy of information on forms and applications

Conducts information searches in electronic or manual file systems

Ability to read, writes, speak, understand, or communicate in English and Spanish sufficiently to perform the duties of this position.

Required

3 years of customer service experience on the resume. Must be recent.

HS or higher

Bilingual English/Spanish Required