Call Center E|Associate

Responsible for providing quality service by various communication channels such as by phone, email and chat, promoting credit union products and services in order to meet sales and service goals, and handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding online banking, bill pay, online account opening, mobile services and account information such as loan payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Responsible for answering technical support questions and providing members with technical guidance on the use of computer technology.

Qualifications/Experience

• At least two years of related experience in Call Center or the equivalent.

• Knowledge of Credit union policies and procedures.

• General understanding of technical terms such as browsers, mobile apps and various mobile devices

• Excellent oral and written communication skills.

• Ability to work well under pressure.

• General understanding of Microsoft Office products

• Ability to organize and handle multiple tasks/projects to meet deadlines.

Salary Range

• Minimum - $43,316

• Maximum - $60,642