Job Description
Full job description
Job description
JOB RESPONSIBILITY:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
+. Feedback from the patients and their satisfaction
Looking for multilingual candidates who can speak Telugu/Malayalam/Kannada/Tamil/Hindi
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Schedule:
Day shift
Morning shift
Night Shift (Male )
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Morning shift
Night shift
Language:
Hindi (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Job description
JOB RESPONSIBILITY:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
+. Feedback from the patients and their satisfaction
Looking for multilingual candidates who can speak Telugu/Malayalam/Kannada/Tamil/Hindi
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Schedule:
Day shift
Morning shift
Night Shift (Male )
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Morning shift
Night shift
Language:
Hindi (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
