Job Description
Job Description:
- Resolve customers queries through e-mail and chat within the assigned TAT
- Pay full attention to understand customer queries so that accurate information is provided
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat
- Maintain up to date knowledge around various new promotional offers and programs so that customers could be informed
- Escalate unresolved problems with technical support team
- Follow communication - scripts- when handling different topics.
- Maintain internal databases by entering notes/comments so that proper audit trail is achieved
- Coordinate with customer services team in UK via calls through Skype and e-mails
Skills set
- Ability to speak English fluently and clearly
- Ability to write e-mails with a good command on grammar and vocabulary
- Typing speed of minimum 50 WPM with atleast +5% accuracy
- Well organized and quick learner
- Functional knowledge of MS Word, MS Excel and Outlook
- Ability to work under pressure and meet deadlines
- Resolve customers queries through e-mail and chat within the assigned TAT
- Pay full attention to understand customer queries so that accurate information is provided
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat
- Maintain up to date knowledge around various new promotional offers and programs so that customers could be informed
- Escalate unresolved problems with technical support team
- Follow communication - scripts- when handling different topics.
- Maintain internal databases by entering notes/comments so that proper audit trail is achieved
- Coordinate with customer services team in UK via calls through Skype and e-mails
Skills set
- Ability to speak English fluently and clearly
- Ability to write e-mails with a good command on grammar and vocabulary
- Typing speed of minimum 50 WPM with atleast +5% accuracy
- Well organized and quick learner
- Functional knowledge of MS Word, MS Excel and Outlook
- Ability to work under pressure and meet deadlines
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Executive | BPO position is now open for candidates interested in the Customer Care Executive sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.