Call Center Executive - BPO

  • Published date: July 4, 2019
  • Category: Customer Care Executive
    • Location: Delhi, Delhi
  • Jop type:
  • Salary: Rs Not mentioned
  • Company name: firdosh

Job Description

Job Description:

- Resolve customers queries through e-mail and chat within the assigned TAT

- Pay full attention to understand customer queries so that accurate information is provided

- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

- Maintain up to date knowledge around various new promotional offers and programs so that customers could be informed

- Escalate unresolved problems with technical support team

- Follow communication - scripts- when handling different topics.

- Maintain internal databases by entering notes/comments so that proper audit trail is achieved

- Coordinate with customer services team in UK via calls through Skype and e-mails

Skills set

- Ability to speak English fluently and clearly

- Ability to write e-mails with a good command on grammar and vocabulary

- Typing speed of minimum 50 WPM with atleast 95% accuracy

- Well organized and quick learner

- Functional knowledge of MS Word, MS Excel and Outlook

- Ability to work under pressure and meet deadlines

Job details

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