Call Center Executive - BPO

  • Published date: July 4, 2019
  • Category: Customer Care Executive
    • Location: Delhi, Delhi
  • Jop type:
  • Salary: Rs Not mentioned
  • Company name: firdosh

Job Description

Job Description:

- Resolve customers queries through e-mail and chat within the assigned TAT

- Pay full attention to understand customer queries so that accurate information is provided

- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

- Maintain up to date knowledge around various new promotional offers and programs so that customers could be informed

- Escalate unresolved problems with technical support team

- Follow communication - scripts- when handling different topics.

- Maintain internal databases by entering notes/comments so that proper audit trail is achieved

- Coordinate with customer services team in UK via calls through Skype and e-mails

Skills set

- Ability to speak English fluently and clearly

- Ability to write e-mails with a good command on grammar and vocabulary

- Typing speed of minimum 50 WPM with atleast 95% accuracy

- Well organized and quick learner

- Functional knowledge of MS Word, MS Excel and Outlook

- Ability to work under pressure and meet deadlines

Job details

Share by email Share on Facebook Share on Twitter Share on Google+ Share on LinkedIn Pin on Pinterest

Apply Now

Related jobs

  • Call Center Executive
    firdosh

    Roles and responsibilities The Muthoot Group is recruiting Freshers & Experience candidates for Call Center Executive across Delhi/NCR. Sunday Recruitment Drive at :- Sunday - 16th September'2018 at Muthoot Finance Tughlakabad Extention, Regional...

    July 4, 2019

    Rs Not mentioned


    Apply Now

  • BPO Customer Care Executive for Inbound Domestic Call Center Ghaziabad
    firdosh

    Required customer care executive for domestic inbound process call center for an eCommerce company in RDC Raj Nagar, Ghaziabad. Provide information about order status to customers. Understand customer complaints and forward them to relevant departmen...

    July 4, 2019

    Rs Not mentioned


    Apply Now

  • Freshers Opening : Inbound BPO || Call Center || Data Entry || CCE
    firdosh

    Roles and responsibilities Greetings Candidates!! We are hiring freshers for for reputed E-Commerce Domestic and International BPO for Voice and Backend process. Contact RIYA 9205536417 Job Type : Full-time/Part Time/Home Based Locations : Delhi /Gur...

    July 4, 2019

    Rs Not mentioned


    Apply Now