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Functional Area: Operations
• Answer calls and respond to bid transaction enquiries
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into VST system
• Update existing customer information
• Identify and escalate priority issues
• Route calls to appropriate vendors and users
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Make call reports in VST call center software
Reports to: Manager call centre
Experience: 1 to 3 Years of Relevant Experience
Location: Kochi
Desired Skills: Good communication skill, Proficiency in English, Ms Office,
Required Skills: Good communication skill, Proficiency in English, Ms-office
Education Qualification & Age group: +2, Degree 22-29
Gender:Male/ Female
Languages: Malayalam, English, Hindi