Job Description
ABOUT THE ROLE:
Vitawerks is looking for a Call Center Executive to develop and maintain customer relationships.
In this role, your responsibilities will include (but not limited to):
• Manage existing skilled nursing and long term care facilities and grow the total number of shifts that are requested by them.
• Coordinate with facilities and healthcare professionals (HCPs) for scheduling of shifts, sending reminders and compilation of shift completion data.
• Handle all queries, shift requirements, rescheduling, cancellations, disputes and incidents with partner facilities and HCPs
• Actively engage and build relationships with existing pool of HCP’s and facilities
• Act as a single point of contact for HCPs and facilities.
• Onboard new HCP’s
• Assist the recruitment team as and when required.
ABOUT YOU:
We are a customer centric organization and expect our staff to serve clients both internal and external in the best possible way. We require professionals who meet the following requirements:
• Prior experience in BPO industry is mandatory
• Good communication skills, excellent telephone presence, and creative thinking
• Self-Starter with willingness to learn
• Detail-oriented and proficient with Microsoft office
• Experience in healthcare staffing is a plus
ABOUT US:
Vitawerks, Inc is a technology and services company helping solve the staffing issues plaguing the healthcare industry. We use technology to help healthcare providers find the best opportunity. We help Healthcare Facilities easily fill available shifts with higher productivity and no administrative burden
Vitawerks is looking for a Call Center Executive to develop and maintain customer relationships.
In this role, your responsibilities will include (but not limited to):
• Manage existing skilled nursing and long term care facilities and grow the total number of shifts that are requested by them.
• Coordinate with facilities and healthcare professionals (HCPs) for scheduling of shifts, sending reminders and compilation of shift completion data.
• Handle all queries, shift requirements, rescheduling, cancellations, disputes and incidents with partner facilities and HCPs
• Actively engage and build relationships with existing pool of HCP’s and facilities
• Act as a single point of contact for HCPs and facilities.
• Onboard new HCP’s
• Assist the recruitment team as and when required.
ABOUT YOU:
We are a customer centric organization and expect our staff to serve clients both internal and external in the best possible way. We require professionals who meet the following requirements:
• Prior experience in BPO industry is mandatory
• Good communication skills, excellent telephone presence, and creative thinking
• Self-Starter with willingness to learn
• Detail-oriented and proficient with Microsoft office
• Experience in healthcare staffing is a plus
ABOUT US:
Vitawerks, Inc is a technology and services company helping solve the staffing issues plaguing the healthcare industry. We use technology to help healthcare providers find the best opportunity. We help Healthcare Facilities easily fill available shifts with higher productivity and no administrative burden
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Executive |Night Shift| Ahmedabad position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.