Call Center Executive

Inbound & outbound calls

• Collect and analyze call-center statistics

• Whatsapp and id handling

• to maintain high customer service standards

• Telephone handling

• To handle queries carefully and politely

• Manage large amounts of inbound and outbound calls in a timely manner.

• Follow communication “scripts” when handling different topics.

• Research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage Donors by taking extra efforts.

• Keep records of all conversations in our call centre database in a comprehensible way.

• Meet qualitative and quantitative targets.

• Work with colleagues to the highest ethical and professional standards to build long-term professional relationships.

• Provide periodic reports to Key Manager

Education/Experience

We have a requirement for 10 candidates (Contact Center Executive) for Day (+am - 6pm) / Night 10pm - 7 am) & Evening

( 1pm - 10pm / 11am - 8 pm) shift.

Any Graduate (Graduation should be completed)

Fresher / 1+ Years of Experience. (Can convince donors and polite way of discussion)

Typing Speed - 22 WPM

Good communication skills

About the Company

• Company Name: Recruitment Specialist ~ Nidhi Jhala

• About the company: This is Nidhi Jhala working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for Teaching,Backoffice and Factory based roles roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at View phone number on zigsaw.in OR E-mail your resume at View email address on zigsaw.in