Job Description
The engineer requires strong expertise in Cisco CVP components – Call Server, VXML Server, Reporting Server, Media Server. Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces is also essential. Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations is required.
Knowledge of Java and VXML scripting for troubleshooting IVR applications and experience with automation tools for monitoring and reporting (Python, PowerShell, SQL) are also necessary.
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Infrastructure Engineer position is now open for candidates interested in the BPO Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
