Job Description
Manage the call center to achieve quantitative and qualitative objectives
Plan and implement the overall strategy
Track and measure productivity and compare to banchmarks
Offer solutions for improvement
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service • A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
Plan and implement the overall strategy
Track and measure productivity and compare to banchmarks
Offer solutions for improvement
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service • A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Manager|IT industry|Ghansoli|15 lpa position is now open for candidates interested in the International Call Center Jobs sector. This role in Navi mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.
