Call Center Nurse RN - National Remote

Full job description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Call Center Nurse RN is responsible for providing comprehensive clinical services to our customers located throughout the U.S. and may require multiple licenses to practice across various states. Services provided to our customers include but are not limited to the following telephonic services: clinical triage, transitions of care, medication adherence and reconciliation, management of gaps in care, and other care extension services. The Call Center Nurse assists and guides patients toward self-management and behavior modification that results in improved patient outcomes. The Call Center Nurse is the primary point of contact for multiple disciplines. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and satisfied customers, meeting or exceeding quality measures, producing consistent and high-quality work, and collaboration with other care team members. The Call Center Nurse is an experienced nurse, able to perform tasks independently and once trained, without guidance. This person can provide education to patients, deploying best practices and standard workflow in their daily activities with the ability to apply their expertise across the various areas of responsibility, understanding how their interactions with patients affect customer satisfaction and can make recommendations to improve processes.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
Assess and triage patient calls to determine urgency of medical needs
Offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management and self-care techniques
Collaborate with healthcare professionals to coordinate patient care and follow-up
Document patient interactions, assessments, and recommendations accurately and timely in electronic health records systems
Adhere to established protocols, guidelines, and best practices for telephonic nursing
Maintain patient confidentiality and privacy in accordance with HIPPA regulations
Participate in ongoing training and professional development activities to stay updated on medical advancements and best practices in telehealth
Contribute to quality improvement initiatives to enhance the delivery of telephonic nursing services
Provide exceptional customer service and support to ensure a positive experience for patients and clients
Ability to adapt nursing interventions and care plans to meet the individualized needs and preferences of diverse patients across the continuum of care
Demonstrates the ability to meet deadlines independently and efficiently, requiring minimal to no supervision
Actively engage in collaborative efforts within nursing teams to ensure seamless communication, shared knowledge, and coordinated patient care delivery
Utilizes extensive expertise in chronic illnesses and medication management to effectively treat diseases
Works with supervisors to solve more complex problems
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Associate's Degree (or higher) in Nursing
Current, active, and unrestricted RN license in the state of PA (state specific or compact)
3+ years of clinical nursing experience with both adult and pediatric populations, with emphasis on physical assessment and knowledge of common disease processes for both demographics
1+ years of experience with Electronic Medical Records system(s)
Intermediate level of proficiency using MS Office Suite (i.e. Teams, Outlook, Word, Excel)
Preferred Qualifications:

Telehealth nursing experience
Experience with Cerner
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, ****** orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


#RPO #GREEN

United States
Florida
Port Saint Lucie Show on map Get directions