Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
15 - 25%
Strong WFM domain knowledge, should be able to create skilling plans, Mitigation plan, crisis management, Break/Shrinkage management and other analyses required by management
Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving skilling, resources, or technical issues.
Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.
Drive initiatives on profitability improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis.
Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
15 - 25%
Strong WFM domain knowledge, should be able to create skilling plans, Mitigation plan, crisis management, Break/Shrinkage management and other analyses required by management
Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving skilling, resources, or technical issues.
Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.
Drive initiatives on profitability improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis.
Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Operations Analyst I position is now open for candidates interested in the BPO Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.