Call Center Operator

Job Title: Call Centre Operator (Contract until September 31/2025)

Location: Onsite

Reports To: Manager of Customer Support and Operations

At Stride, we proudly partner with foundations and not-for-profit organizations to raise critical funds through professionally managed lottery programs. Our work helps generate millions of dollars annually in support of life-changing healthcare initiatives, groundbreaking research, and essential community services across Canada. By combining strategic insight, operational excellence, and a deep commitment to our clients’ missions, we help deliver high-impact results that make a real difference in the lives of Canadians.

About the Role

The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

Key Responsibilities

Positive attitude

A comfort in selling and suggesting alternative product solutions

Meet and exceed sales targets

The ability to quickly establish trust and a personal connection

Quickly identify issues and propose practical solutions

Answer phones and respond to customer inquiries.

Complete data entry and verify customer lottery ticket order information.

Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.

Complete support tickets for customer service inquiries.

Courtesy Outbound reminder calls.

Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.

Other duties as assigned.

Qualifications

Previous sales experience in a Call Centre, Retail or Restaurant environment

Flexibility, adaptability and reliability

Strong problem-solving skills

Ability to type quickly and efficiently