Job Description
Gettjobs Recruitment Firm
Kannada & Tamil Bpo Jobs,bengaluru
Gettjobs Recruitment Firm • Bengaluru, Karnataka • via Trabajo.org
12 days ago
Full–time
Apply on Trabajo.org
Job description
IMMEDIATE OPENINGS FOR UG/Graduates FRESHERS FOR KANNADA
QUALIFICATION : 12th,diploma,ITI, Graduates
LANGUAGE : GOOD ENGLISH + KANNADA
LOCATION : MG ROAD, BANGALORE
SALARY : 15,000 TAKE HOME
6 DAYS WORKING, 1 ROTATIONAL OFF
DAY SHIFT : +.30 AM to 6.30 PM
• REFER YOUR FRIENDS
• Job Types: Full-time, Regular / Permanent, Fresher
• Salary: ₹15,000.00 - ₹17,000.00 per month
Schedul...
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Ashwin
Call Center Quality Manager
Ashwin • Bengaluru, Karnataka • via IIM Jobs
25 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Apply on Jooble
Apply directly on Jobaaj
Apply on Trabajo.org
Apply on BeBee India Meet Opportunities
Apply directly on Joblum India
Apply on CallCenterJob.co.in
Job description
Work Location: Bengaluru
Duties / Responsibilities:
- Audits transactions, Surveys customers to get feedback on the experience upon contacting contact centers
- Capture all information ascertained accurately and elaborately
- Call dissatisfied customers and establish the reasons for dissatisfaction, identify areas of improvement and report this to the Team Leader
- Identify ACPT by regular RCA and with a solution.
- Should work on DSAT/CSAT analysis
- Should be able to provide recommendations for process improvements
- Understand and implement process updates shared by TL
- Handle escalations: create and maintain complaints/red alert tracker
- Conduct calibration sessions with Team Leader to ensure consistency in process adherence
- Drive and support Continuous Improvement projects
Required Skills:
- Exposure to Business Processes either call center or back office processes
- Strong listening and feedback skills
- Strong analytical skills with problem-solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer an appropriate resolution
- Knowledge of Root Cause Analysis
- Drive for process improvement and development
Other Competencies
- Keenness to learn
- Team Player
- Exhibits integrity in all given circumstances
- Shows high level of commitment
Kannada & Tamil Bpo Jobs,bengaluru
Gettjobs Recruitment Firm • Bengaluru, Karnataka • via Trabajo.org
12 days ago
Full–time
Apply on Trabajo.org
Job description
IMMEDIATE OPENINGS FOR UG/Graduates FRESHERS FOR KANNADA
QUALIFICATION : 12th,diploma,ITI, Graduates
LANGUAGE : GOOD ENGLISH + KANNADA
LOCATION : MG ROAD, BANGALORE
SALARY : 15,000 TAKE HOME
6 DAYS WORKING, 1 ROTATIONAL OFF
DAY SHIFT : +.30 AM to 6.30 PM
• REFER YOUR FRIENDS
• Job Types: Full-time, Regular / Permanent, Fresher
• Salary: ₹15,000.00 - ₹17,000.00 per month
Schedul...
Report this listing
A
Ashwin
Call Center Quality Manager
Ashwin • Bengaluru, Karnataka • via IIM Jobs
25 days ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Apply on Jooble
Apply directly on Jobaaj
Apply on Trabajo.org
Apply on BeBee India Meet Opportunities
Apply directly on Joblum India
Apply on CallCenterJob.co.in
Job description
Work Location: Bengaluru
Duties / Responsibilities:
- Audits transactions, Surveys customers to get feedback on the experience upon contacting contact centers
- Capture all information ascertained accurately and elaborately
- Call dissatisfied customers and establish the reasons for dissatisfaction, identify areas of improvement and report this to the Team Leader
- Identify ACPT by regular RCA and with a solution.
- Should work on DSAT/CSAT analysis
- Should be able to provide recommendations for process improvements
- Understand and implement process updates shared by TL
- Handle escalations: create and maintain complaints/red alert tracker
- Conduct calibration sessions with Team Leader to ensure consistency in process adherence
- Drive and support Continuous Improvement projects
Required Skills:
- Exposure to Business Processes either call center or back office processes
- Strong listening and feedback skills
- Strong analytical skills with problem-solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer an appropriate resolution
- Knowledge of Root Cause Analysis
- Drive for process improvement and development
Other Competencies
- Keenness to learn
- Team Player
- Exhibits integrity in all given circumstances
- Shows high level of commitment
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Quality Manager position is now open for candidates interested in the Work from home Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.