Job Description
Job Description
Call center representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
Job Details
Organization Name: Vkalp
Post Name: Call Center Representative
Employment Type: Part-Time
Qualification: 12th Pass, Any Graduate
Industry: Private
Work Hours: 4 Hours
Job Experience : 0-1 Year
Salary: 12000/- To 15000/- Per Month
Location: Jaipur, Rajasthan, India 302020
About Organization
Vkalp Outsourcing Pvt Ltd. is a pioneer organization providing business process outsourcing services in industries like automobile, retail telecom, healthcare, technology, financial services, e-commerce, medical transcription, back-office services, etc.
Started as an organization to become a major supplier of human resources to various national and international BPO organizations, the company itself has become a major BPO in India. We have more than 1000 people working in various business verticals providing a fantastic customer support experience.
Vkalp offers services like Inbound customer support, Outbound customer support, Data Entry Services, Chat Support, Telemarketing, Email Support, Technical Help desk Services, etc. With over 18 years of experience in the business processes.
Responsibilities
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Requirements
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command of the English language.
Skills
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends
Strong problem-solving abilities
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Research the job and the company details on the internet before you apply for any job
Note: There are no shortcuts to success in a career you should struggle a lot to get a very good job that will make your career.
Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
Call center representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
Job Details
Organization Name: Vkalp
Post Name: Call Center Representative
Employment Type: Part-Time
Qualification: 12th Pass, Any Graduate
Industry: Private
Work Hours: 4 Hours
Job Experience : 0-1 Year
Salary: 12000/- To 15000/- Per Month
Location: Jaipur, Rajasthan, India 302020
About Organization
Vkalp Outsourcing Pvt Ltd. is a pioneer organization providing business process outsourcing services in industries like automobile, retail telecom, healthcare, technology, financial services, e-commerce, medical transcription, back-office services, etc.
Started as an organization to become a major supplier of human resources to various national and international BPO organizations, the company itself has become a major BPO in India. We have more than 1000 people working in various business verticals providing a fantastic customer support experience.
Vkalp offers services like Inbound customer support, Outbound customer support, Data Entry Services, Chat Support, Telemarketing, Email Support, Technical Help desk Services, etc. With over 18 years of experience in the business processes.
Responsibilities
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well read on company policies and the website for FAQs or policy-related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets, and customer queries.
Requirements
Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer-oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command of the English language.
Skills
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work some holidays and weekends
Strong problem-solving abilities
More Category Wise Jobs:
Industry Wise
Country Wise
Others
Govt Jobs
India Jobs
10th Pass Jobs
Private Jobs
UAE Jobs
12th Pass Jobs
Bank Jobs
Kuwait Jobs
Work From Home Jobs
Teaching Jobs
Bahrain Jobs
Part Time Jobs
Software Jobs
Canada Jobs
Data Entry Jobs
Marketing Jobs
Saudi Jobs
Delivery Jobs
Safety Tips
mysarkarijobfind does not promise a job or an interview in exchange for money
Research the job and the company details on the internet before you apply for any job
Note: There are no shortcuts to success in a career you should struggle a lot to get a very good job that will make your career.
Beware of Career Consulting scams and Recruiting scams. If any HR is asking for money and assuring you to get a job then we will suggest not to go with that instead move out and look for another company job.
💡 Quick Summary
Seeking a career-building opportunity? The Call Center Representative position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.