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Jobs for Goan


Fresher’s – International Call Center
Jobs for Goan • Panaji, Goa • via Startup Goa
Full–time
No Degree Mentioned
Apply on Startup Goa
Job description
Hiring for International Call Center in Panjim, Goa

US Sales Outbound Process

Hiring for Fresher’s

– Training for one month – Stipend offered of 10K

– After training salary offered of upto 2.4 LPA (20K Per Month) and incentives upto 5 LPA

– Transport will be available for night shift.

Training: Morning Shift

After Training: Night Shift from 10:30 pm to 7:30 am

Qualification:

– HSSC or above

– Candidate should have good and fluent communication skills in English.

– Looking to start their career in a BPO / Call Center.

Experience Candidate in International Call Center or US IT Recruitment can also apply.
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Prime Placement Vision


Call Center Representative
Prime Placement Vision • Panaji, Goa • via LinkedIn
15 days ago
Full–time
Apply on LinkedIn
Job description
The Call Center Representative is responsible for managing inbound and outbound calls to assist customers with inquiries, provide information, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, a customer-focused approach, and the ability to work in a fast-paced environment.

Key Responsibilities
• Customer Interaction:
• Answer incoming calls and respond to customer inquiries.
• Make outbound calls to follow up on customer requests or feedback.
• Maintain a polite, professional, and empathetic demeanor during all interactions.
• Issue Resolution:
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints, troubleshoot problems, and follow up to ensure resolution.
• Escalate unresolved issues to the appropriate department or supervisor.
• Product/Service Knowledge:
• Stay informed about the companys products, services, and promotions.
• Provide accurate and comprehensive information to customers.
• Update knowledge base with new product or service information.
• Data Management:
• Document customer interactions and transactions accurately.
• Update customer records in the call center database.
• Prepare and submit detailed reports on call activities and outcomes.
• Compliance and Standards:
• Adhere to call center scripts and guidelines.
• Follow company policies, procedures, and regulatory requirements.
• Maintain confidentiality of customer information.
• Performance Metrics:
• Meet or exceed performance targets, such as call handling time, customer satisfaction, and resolution rates.
• Participate in training sessions and team meetings to improve performance.
• Provide feedback on customer issues and call center processes to help improve service quality.

Qualifications
• Education:
• High school diploma or equivalent; a college degree is a plus.
• Experience:
• Previous experience in a call center or customer service role is preferred.
• Technical Skills:
• Proficiency in using call center software, CRM systems, and basic computer applications.
• Typing speed and accuracy for data entry tasks.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Ability to handle high call volumes and work under pressure.
• Strong organizational and multitasking skills.

Working Conditions
• Call center environment with extended periods of sitting.
• May require shift work, including evenings, weekends, and holidays, depending on call center hours.

Application Process

Interested candidates should submit their resume and cover letter to Whats app Number7558257142 Please include "Call Center Representative Application" in the subject line.

Interested Candidate Can call us or Share your CV on Email or on WhatsApp

Email ID [email protected]

Contact Number7558257142

From

HR Team

Ranjay Kumar

This job is provided by Shine.com