Call Center Representative | BPO |International Voice|

About Company:

Ankit Anil & Associates is an Indian chartered accountant's firm. Since the formation, our aim is to provide clients with real value in return for their confidence in choosing us as their consultancy firm. We accomplish this by forming one-on-one relationships with them, listening carefully to their specific needs, and bringing together our broad resources to address those needs. Ankit Anil & Associates is a successful, growing mid-tier chartered accountants firm that is rooted in New Delhi (India), with a tradition for providing professional, independent advice to a range of clients.

About the Internship:

Key responsibilities:

1. Handling the customer's inquiry and coordination with the operations team and coordination

2. Initiating follow-up with customers & manage a database of leads allocation

3. Working on the improvement and quality assurance programs

4. Helping in haulers resolve their route-related queries

5. Handling the customer's calls on telecom-related queries

6. Troubleshooting technical queries for various clients through voice, chat, and email

Note: This is a customer service semi-voice process.

Timing - Night shift (flexible).

1. Those who are from or open to relocate to Delhi and neighboring cities

Deadline:

2024-11-07 23:5+:5+

Other perks:

Informal dress code

Skills required:

British English