Call Center Representative

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Call Center Representative
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Winsmart Jobs
Jaipur, Rajasthan
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3 hours agoFull–time
Job title - CUSTOMER SUPPORT EXECUTIVE

Location – Jaipur

Report –Team leader

Salary Range – 1.80 to 3 PA

Age -Below 35

Requirement/skills –

· A bachelor's degree in administration or related field.

· Fresher and Experience candidate can apply.

· Excellent interpersonal and written and oral communication skills.

· Ability to lead a team.

· Knowledge of CRM systems.

· Computer skills.

· Knowledge of mediation and conflict resolution techniques is preferable.

·About the roles-

We are looking for a qualified Customer Support Executive to manage a team of representative who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities-

·

· Managing a team of representatives offering customer support.

· · Overseeing the customer service process.

· · Resolving customer complaints brought to your attention.

· · Creating policies and procedures.

· · Planning the training and standardization of service delivery.

· · Selecting and hiring new staff.

· · Monitoring the work of individual representatives and of the team.

· · Conducting quality assurance surveys with customers and providing feedback to the staff.

· Possessing excellent product knowledge to enhance customer support.

· Maintaining a pleasant working environment for your team.

Candidate Requirement:

Qualification –Graduate Mandatory

Experience – 6 months BPO sector /fresher can also apply