Call Center Representatives

Job description

Kumabe HR is partnering with a prominent healthcare client to find customer oriented Call Center Representatives

Position/Responsibilities:

• Handle inbound and outbound calls in a professional manner.

• Respond promptly to customer inquiries and provide accurate information.

• Identify and assess customers' needs to achieve satisfaction.

• Follow communication scripts and guidelines.

• Maintain customer satisfaction by providing high-quality service.

• Keep records of customer interactions and transactions.

• Follow up on customer calls when necessary.

• Collaborate with team members to achieve goals.

Qualifications:

• High level of professionalism and customer-orientation, with strong verbal skills

• Ability to work in a fast-paced environment where creating a positive customer experience is the main priority

• Ability to appropriately handle confidential customer information

• Experience in Call Center environment desirable

• Experience and comfort with computers and Microsoft applications desirable

Other Information:

• On-site position only, no remote work available

Kumabe HR is the emerging leader in staffing and human resources consulting in the state of Hawaii with a focus on temporary staffing, executive recruitment and human resource solutions. Expertise in these areas enable Kumabe HR to work with client organizations to reach their business objectives and realize their success. The Kumabe HR team brings extensive human resource knowledge to facilitate both current and future talent needs that provide our client organizations with an enviable competitive edge.

We have a deep understanding of the local business community, the recruiting environment, and Hawaii’s rich unique culture and management style. Our recruiting team has an extensive network of local and national sourcing channels and leading edge technology that enable us to find the best talent available for companies in the Hawaiian Islands. Our team boasts 65 years of HR, Recruiting, and Staffing expertise with many holding advanced degrees in human resource management. We are proud and committed to the work we do and the clients that we serve. Kumabe HR is uniquely positioned to not only find the next A-Player for your organization, but also evaluate that candidate’s background, personality, goals, and career aspirations to help promote a long-term “fit.”

For more information, visit our website: http://www.kumabehr.com/

Job Type: Full-time

Pay: From $1+.00 per hour

Shift:

• 8 hour shift

Work Location: In person