Call Center Specialist

Company Description

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Role Description

This is a full-time on-site role for a Call Center Specialist located in Noida. The Call Center Specialist will be responsible for handling incoming and outgoing customer calls, addressing customer inquiries, resolving issues, and providing excellent customer service. The specialist will also work collaboratively with team members to ensure seamless communication and maintain accurate records of customer interactions using computer systems. Additionally, the role involves following up with customers to ensure satisfaction and adherence to quality standards.

Qualifications

• Customer Support and Customer Service skills

• Strong Communication skills

• Experience with Contact Centers

• Computer Literacy

• Ability to work well under pressure and in a fast-paced environment

• Excellent problem-solving skills

• Experience in the construction or real estate industry is a plus

• High school diploma or equivalent