Job Description
Full job description
Hamilton
8 FTE 32 hours per week
Employment type Important aspect Hamilton, Fixed term
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Call Centre Administrator you will Provide exceptional customer service through various channels (phone, email) and establish positive relationships with parents, caregivers and organisations.
Actively listening to parents, caregivers, addressing all level of non-clinical inquiries, offering suitable solutions to meet their needs promptly where appropriate.
Ensuring all information is accurately documented
Have the ability to handle parent, caregiver, external complaints and resolve issues to ensure satisfaction, escalating complex cases/situations when necessary.
Maintain meticulous records and update information accurately into our databases.
Collaborate with internal teams to relay feedback from parents, caregivers and contribute to ongoing improvements in our services.
Self-awareness and mindful of your own values and beliefs and how this can impact on others.
Ability to explore and identify needs and understand that one size may not fit all, critical thinking is key
Ability to maintain confidentiality with patient dealings and information.
Develop effective relationships across the organisation with all level employees.
About the Team/Service
We are a small call centre who receives call for all patients within the Waikato region, assiting our patients with enrolments and appointment bookings along with all other general queries.
About you
Experience in implementing Te Tiriti o Waitangi in action
Excellent level of interpersonal skills along with written and verbal communication.
Effective interpersonal and teamwork skills.
Excellent data entry skills
Proficiency with using technology and multitasking between different systems while actively listening
Take accountability for quality and accuracy
Good level of computer literacy skills
A passion for helping people
How to Apply
All applications must be submitted through our online careers’ portal before 11:59 pm on 20th August 2026. If you have any questions about the role, please contact Elisa Travailleur at [email protected].
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Job details
Job Reference:
HAM01584
Location:
North Island - Waikato - Hamilton
Job type:
Contract/Temp Part time
Expertise:
Non-clinical - Administration - Administration
Closes:
20-Aug-2026
Hamilton
8 FTE 32 hours per week
Employment type Important aspect Hamilton, Fixed term
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Call Centre Administrator you will Provide exceptional customer service through various channels (phone, email) and establish positive relationships with parents, caregivers and organisations.
Actively listening to parents, caregivers, addressing all level of non-clinical inquiries, offering suitable solutions to meet their needs promptly where appropriate.
Ensuring all information is accurately documented
Have the ability to handle parent, caregiver, external complaints and resolve issues to ensure satisfaction, escalating complex cases/situations when necessary.
Maintain meticulous records and update information accurately into our databases.
Collaborate with internal teams to relay feedback from parents, caregivers and contribute to ongoing improvements in our services.
Self-awareness and mindful of your own values and beliefs and how this can impact on others.
Ability to explore and identify needs and understand that one size may not fit all, critical thinking is key
Ability to maintain confidentiality with patient dealings and information.
Develop effective relationships across the organisation with all level employees.
About the Team/Service
We are a small call centre who receives call for all patients within the Waikato region, assiting our patients with enrolments and appointment bookings along with all other general queries.
About you
Experience in implementing Te Tiriti o Waitangi in action
Excellent level of interpersonal skills along with written and verbal communication.
Effective interpersonal and teamwork skills.
Excellent data entry skills
Proficiency with using technology and multitasking between different systems while actively listening
Take accountability for quality and accuracy
Good level of computer literacy skills
A passion for helping people
How to Apply
All applications must be submitted through our online careers’ portal before 11:59 pm on 20th August 2026. If you have any questions about the role, please contact Elisa Travailleur at [email protected].
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Job details
Job Reference:
HAM01584
Location:
North Island - Waikato - Hamilton
Job type:
Contract/Temp Part time
Expertise:
Non-clinical - Administration - Administration
Closes:
20-Aug-2026
💡 Quick Summary
Seeking a career-building opportunity? The Call Centre Administrator position is now open for candidates interested in the Work from home Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
