Call Center Agent Job Responsibilities:

•Obtains client information by making telephone calls; interviewing clients; verifying information.

•Determines eligibility by comparing client information to requirements.

•Establishes policies by entering client information; confirming pricing.

•Informs clients by explaining procedures; answering questions; providing information.

•Maintains communication equipment by reporting problems.

•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

•Updates job knowledge by studying new product descriptions; participating in educational opportunities.

•Accomplishes sales and organization mission by completing related results as needed.

More about this Call Centre BPO Executive job