Job Description
Full job description
Call Centre Operator
Company: Moritz Hotels Australia
Location: Sydney, NSW
Moritz Hotels Australia is seeking professional and customer-focused Call Centre Operators to support our reservations and guest services operations in Sydney. This role is responsible for handling inbound and outbound calls, assisting guests with bookings and enquiries, and ensuring a high standard of service that reflects our hospitality values.
The ideal candidate has strong communication skills, a service-oriented approach, and the ability to manage multiple enquiries efficiently in a structured environment.
Key Responsibilities
Handle inbound calls related to reservations, cancellations, and general guest enquiries
Provide accurate information about hotel services, availability, pricing, and policies
Process bookings and update reservation details within internal systems
Respond to customer requests, concerns, and service enquiries in a professional manner
Conduct outbound calls for booking confirmations and follow-ups when required
Maintain accurate records of customer interactions and transaction details
Escalate complex issues or complaints to the appropriate department
Meet service quality standards and response time targets
Support administrative tasks related to reservations and guest services
Required Qualifications & Skills
Previous experience in a call centre, customer service, or hospitality role preferred
Excellent verbal communication and interpersonal skills
Strong customer service mindset with a professional and courteous manner
Ability to work efficiently in a fast-paced environment and manage multiple calls
Basic computer skills and ability to work with reservation or CRM systems
Strong attention to detail and organisational skills
Ability to work independently and as part of a team
Flexible availability, including weekends or shift work if required
Moritz Hotels Australia is committed to delivering reliable and professional guest experiences. We are looking for individuals who are dependable, service-focused, and able to represent our brand with consistency and professionalism in every customer interaction.
Job Types: Full-time, Part-time
Pay: $32.12 – $35.34 per hour
Expected hours: 20 per week
Benefits:
Health insurance
Salary packaging
Work from home
Work Location: In person
Call Centre Operator
Company: Moritz Hotels Australia
Location: Sydney, NSW
Moritz Hotels Australia is seeking professional and customer-focused Call Centre Operators to support our reservations and guest services operations in Sydney. This role is responsible for handling inbound and outbound calls, assisting guests with bookings and enquiries, and ensuring a high standard of service that reflects our hospitality values.
The ideal candidate has strong communication skills, a service-oriented approach, and the ability to manage multiple enquiries efficiently in a structured environment.
Key Responsibilities
Handle inbound calls related to reservations, cancellations, and general guest enquiries
Provide accurate information about hotel services, availability, pricing, and policies
Process bookings and update reservation details within internal systems
Respond to customer requests, concerns, and service enquiries in a professional manner
Conduct outbound calls for booking confirmations and follow-ups when required
Maintain accurate records of customer interactions and transaction details
Escalate complex issues or complaints to the appropriate department
Meet service quality standards and response time targets
Support administrative tasks related to reservations and guest services
Required Qualifications & Skills
Previous experience in a call centre, customer service, or hospitality role preferred
Excellent verbal communication and interpersonal skills
Strong customer service mindset with a professional and courteous manner
Ability to work efficiently in a fast-paced environment and manage multiple calls
Basic computer skills and ability to work with reservation or CRM systems
Strong attention to detail and organisational skills
Ability to work independently and as part of a team
Flexible availability, including weekends or shift work if required
Moritz Hotels Australia is committed to delivering reliable and professional guest experiences. We are looking for individuals who are dependable, service-focused, and able to represent our brand with consistency and professionalism in every customer interaction.
Job Types: Full-time, Part-time
Pay: $32.12 – $35.34 per hour
Expected hours: 20 per week
Benefits:
Health insurance
Salary packaging
Work from home
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Call Centre Operator position is now open for candidates interested in the International Call Center Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.