call centre supervisor

Education:

Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Co-ordinate activities with other work units or departments

Establish work schedules and procedures

Examine and verify the accuracy of work

Identify workers' training needs

Prepare and submit reports

Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

Train staff/workers in job duties, safety procedures and company policies

Conduct performance reviews

Perform same duties as workers supervised

Co-ordinate, assign and review work

Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervise, co-ordinate and schedule (and possibly review) activities of workers

Supervision

Customer service clerk

Working groups

Personal suitability

Accurate

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Interpersonal awareness

Judgement

Organized

Reliability

Team player

Experience

7 months to less than 1 year

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 40 hours per week