International BPO

Designation : Patient Calling Specialist

Job Timing : Night Shift(6 pm to 3 am)

Work Mode : Work From Office

Work Location : Iscon Cross Road, Sg Highway

Job Type : Full-time

Primary Duties And Responsibilities
• Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
• Follow-up with patients on overdue accounts.
• Create weekly/monthly collection reports to gauge the progress made.
• Respond to Patient queries in a timely and professional manner.
• Raise exceptions wherever required for the client/supervisor to review before taking any final decision

Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements :
• Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
• Detail orientation, strong analytical and problem-solving skills.
• Should be a quick learner with the ability to learn new tools.