Job Description
Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!
We are looking for an Campaign and Events Manager to ensure the seamless execution, delivery, and operational efficiency of our University Business under the Explore Brand. This role requires a detail-oriented, process-driven, and highly organized professional who can manage day-to-day product operations (such as but not limited to campaign execution, event logistics, asset deployment) optimize fulfilment and reporting workflows and enhance customer experience. The ideal candidate will work with the University Business Team and closely collaborate with cross-functional teams such as Marketing, Product and Engineering to ensure that our product is delivered smoothly, meets service-level agreements (SLAs), and continuously improves operational efficiency.
What You Will Be Doing
What You Will Execute on a Day to Day Basis:
These are the hands-on operational tasks that will ensure smooth execution of our marketing products:
• End-to-End Fulfilment Management – Oversee the execution and delivery of products and services to ensure seamless customer experience. These could include campaign fulfilment, asset management, and event logistics to name a few.
• Product Deployment – Manage product deployment (for example, campaign assets, event registrations, email workflows, ad placements, and content) and scheduling across platforms.
• Process Execution & Workflow Management – Manage order processing, service deployment, and issue resolution to maintain efficiency.
• Performance Tracking & Reporting – Ensure accurate data collection, dashboard updates, and operational reporting.
• Stakeholder Coordination – Work cross-functionally with marketing, events, product, sales, finance, and support teams to ensure flawless execution.
• Issue Resolution & Quality Control – Troubleshoot operational bottlenecks and process inefficiencies, ensuring high service quality.
• Process Compliance – Ensure adherence to SLAs, operational best practices, and standard operating procedures (SOPs).
What You Will Lead, Strategize & Develop On A Regular Basis:
• Process Optimization & Automation – Identify inefficiencies and implement automation tools, workflow improvements, and scalable fulfilment processes.
• Scalability & Growth Planning – Build systems that allow for scalable operations and fulfilment models.
• Data-Driven Enhancements – Work with the business and marketing teams to track key performance indicators (KPIs) and use insights to refine execution strategies.
• Vendor & Partner Management – Collaborate with external vendors and service providers when needed to enhance operational execution.
• Cost & Budget Management – Align with finance teams to analyze operational costs, optimize fulfilment expenses, and ensure budget efficiency.
• Innovation & Best Practices – Stay ahead of industry trends to enhance operational efficiency and service fulfilment.
About You
• Qualifications:
• Bachelor’s degree in Marketing, Business Administration, Operations Management, Communications, or a related field.
• Experience:
• 3+ years of experience in product or marketing operations, fulfillment management, or process optimization.
• Proven ability to manage workflows, automate processes, and optimize service delivery.
• Strong track record in scaling operational processes and driving efficiency improvements.
• Experience working with cross-functional teams (product, sales, marketing, finance, and customer success) to ensure seamless execution.
• Hands-on experience managing vendors, third-party service providers, and partner relationships to optimize fulfillment.
• Experience in SLA-driven operations, ensuring timely and high-quality service delivery.
• Skills:
• Process & Workflow Management – Ability to design, implement, and optimize operational workflows for seamless execution.
• Project & Task Management – Strong proficiency in managing multiple priorities, deadlines, and execution workflows.
• Data-Driven Decision Making – Ability to analyze operational metrics, identify inefficiencies, and implement process improvements.
• Automation & Efficiency Optimization – Knowledge of workflow automation tools, process automation, and AI-driven optimizations.
• Stakeholder Management – Strong ability to collaborate cross-functionally with internal teams and external partners.
• Problem-Solving & Troubleshooting – Ability to quickly diagnose operational issues and implement effective solutions.
• Budget & Cost Management – Ability to track and optimize operational costs, service delivery expenses, and vendor budgets.
• Qualities
• You are a self-starter.
• You are curious and creative by nature.
• You are proactive and results-driven.
• You are highly organised and detail-oriented.
• You are a collaborative team player with a positive attitude.
• You are adaptable to a fast-paced and changing environment.
• You are interested in driving business impact through your role.
You Are A Notch Above If You Have
• Background in B2B SaaS, digital media, event management, or marketing services.
• Experience working in the international student mobility industry.
• A master’s degree especially with a focus on marketing operations, business management, or process optimization.
Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.
The Benefits Of Being a Cialfolk
Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:
• Paid Annual and Medical leaves
• Flexible working environment
• Comprehensive Health Insurance
• and more...
We are looking for an Campaign and Events Manager to ensure the seamless execution, delivery, and operational efficiency of our University Business under the Explore Brand. This role requires a detail-oriented, process-driven, and highly organized professional who can manage day-to-day product operations (such as but not limited to campaign execution, event logistics, asset deployment) optimize fulfilment and reporting workflows and enhance customer experience. The ideal candidate will work with the University Business Team and closely collaborate with cross-functional teams such as Marketing, Product and Engineering to ensure that our product is delivered smoothly, meets service-level agreements (SLAs), and continuously improves operational efficiency.
What You Will Be Doing
What You Will Execute on a Day to Day Basis:
These are the hands-on operational tasks that will ensure smooth execution of our marketing products:
• End-to-End Fulfilment Management – Oversee the execution and delivery of products and services to ensure seamless customer experience. These could include campaign fulfilment, asset management, and event logistics to name a few.
• Product Deployment – Manage product deployment (for example, campaign assets, event registrations, email workflows, ad placements, and content) and scheduling across platforms.
• Process Execution & Workflow Management – Manage order processing, service deployment, and issue resolution to maintain efficiency.
• Performance Tracking & Reporting – Ensure accurate data collection, dashboard updates, and operational reporting.
• Stakeholder Coordination – Work cross-functionally with marketing, events, product, sales, finance, and support teams to ensure flawless execution.
• Issue Resolution & Quality Control – Troubleshoot operational bottlenecks and process inefficiencies, ensuring high service quality.
• Process Compliance – Ensure adherence to SLAs, operational best practices, and standard operating procedures (SOPs).
What You Will Lead, Strategize & Develop On A Regular Basis:
• Process Optimization & Automation – Identify inefficiencies and implement automation tools, workflow improvements, and scalable fulfilment processes.
• Scalability & Growth Planning – Build systems that allow for scalable operations and fulfilment models.
• Data-Driven Enhancements – Work with the business and marketing teams to track key performance indicators (KPIs) and use insights to refine execution strategies.
• Vendor & Partner Management – Collaborate with external vendors and service providers when needed to enhance operational execution.
• Cost & Budget Management – Align with finance teams to analyze operational costs, optimize fulfilment expenses, and ensure budget efficiency.
• Innovation & Best Practices – Stay ahead of industry trends to enhance operational efficiency and service fulfilment.
About You
• Qualifications:
• Bachelor’s degree in Marketing, Business Administration, Operations Management, Communications, or a related field.
• Experience:
• 3+ years of experience in product or marketing operations, fulfillment management, or process optimization.
• Proven ability to manage workflows, automate processes, and optimize service delivery.
• Strong track record in scaling operational processes and driving efficiency improvements.
• Experience working with cross-functional teams (product, sales, marketing, finance, and customer success) to ensure seamless execution.
• Hands-on experience managing vendors, third-party service providers, and partner relationships to optimize fulfillment.
• Experience in SLA-driven operations, ensuring timely and high-quality service delivery.
• Skills:
• Process & Workflow Management – Ability to design, implement, and optimize operational workflows for seamless execution.
• Project & Task Management – Strong proficiency in managing multiple priorities, deadlines, and execution workflows.
• Data-Driven Decision Making – Ability to analyze operational metrics, identify inefficiencies, and implement process improvements.
• Automation & Efficiency Optimization – Knowledge of workflow automation tools, process automation, and AI-driven optimizations.
• Stakeholder Management – Strong ability to collaborate cross-functionally with internal teams and external partners.
• Problem-Solving & Troubleshooting – Ability to quickly diagnose operational issues and implement effective solutions.
• Budget & Cost Management – Ability to track and optimize operational costs, service delivery expenses, and vendor budgets.
• Qualities
• You are a self-starter.
• You are curious and creative by nature.
• You are proactive and results-driven.
• You are highly organised and detail-oriented.
• You are a collaborative team player with a positive attitude.
• You are adaptable to a fast-paced and changing environment.
• You are interested in driving business impact through your role.
You Are A Notch Above If You Have
• Background in B2B SaaS, digital media, event management, or marketing services.
• Experience working in the international student mobility industry.
• A master’s degree especially with a focus on marketing operations, business management, or process optimization.
Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.
The Benefits Of Being a Cialfolk
Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:
• Paid Annual and Medical leaves
• Flexible working environment
• Comprehensive Health Insurance
• and more...
💡 Quick Summary
Seeking a career-building opportunity? The Campaign and Events Manager position is now open for candidates interested in the Event Management Jobs sector. This role in Central Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
