Job Description
Role/Job Title:
Campaign Manager
Business:
CoE - Conversational AI
Function/ Department:
Conversational AI
Place of work:
Mumbai-Thane/Hyderabad
Job Purpose:
Manage the outbound call center dialer + Other Channels which is the technology behind the operations of call center
Responsible to drive and manage Telecom lines and Other communication channels to ensure maximum customers are connected
Roles & Responsibilities:
Primary Responsibilities
Manage outbound call center dialer functionality end to end
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding Pacing ratios
Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees
Execute Strategy of various campaigns discussed and closed with Business
Monitor uptime of the campaign (technology and process) and log/resolve issues with the relevant stakeholders
Data sourcing through DL / HPE / Business for the campaigns and testing new / existing campaigns before go-live
Work with BIU and MIS teams for data push to right processors and reconciliation
MIS and dashboards on campaigns
Secondary Responsibilities:
Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance
Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected
Understand Various channels of coimmunication and integrations
Key Success Metrics:
Number of dial out
Daily/Weekly/Monthly Connects
Ensuring stability of dialer application
Telecom lines performance management
Campaign Manager
Business:
CoE - Conversational AI
Function/ Department:
Conversational AI
Place of work:
Mumbai-Thane/Hyderabad
Job Purpose:
Manage the outbound call center dialer + Other Channels which is the technology behind the operations of call center
Responsible to drive and manage Telecom lines and Other communication channels to ensure maximum customers are connected
Roles & Responsibilities:
Primary Responsibilities
Manage outbound call center dialer functionality end to end
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding Pacing ratios
Responsible to manage telecom lines – recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees
Execute Strategy of various campaigns discussed and closed with Business
Monitor uptime of the campaign (technology and process) and log/resolve issues with the relevant stakeholders
Data sourcing through DL / HPE / Business for the campaigns and testing new / existing campaigns before go-live
Work with BIU and MIS teams for data push to right processors and reconciliation
MIS and dashboards on campaigns
Secondary Responsibilities:
Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance
Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected
Understand Various channels of coimmunication and integrations
Key Success Metrics:
Number of dial out
Daily/Weekly/Monthly Connects
Ensuring stability of dialer application
Telecom lines performance management
💡 Quick Summary
Seeking a career-building opportunity? The Campaign Manager|Enterprise Conversational AI position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.