Job description
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Ref: 22732

The Skills You'll Need: Fluent Cantonese and English. Customer service experience in Banking, ideally as a Bank Teller

Your New Salary: up to £35k depending on experience + bonus

Job Status: Permanent

Assistant Customer Service Officer - Summary:
• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank’s policy and procedures.
• To recognise customers’ needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

Assistant Customer Service Officer - What You'll be Doing:

Process
• To accurately complete or input data and made amendment on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People
• To ask for help and support where necessary.
• To maintain good team work and work relationship with colleagues and other departments.

Customer
• To have full understanding of the products and services before selling it to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers made aware of all the product details by signing the agreement.
• Resolve customers’ queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

Assistant Customer Service Officer - The Skills You'll Need to Succeed:
• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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