Job Description
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, ****** orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].
Your role as Care Coordinator (Reduced Scope)
Dialogue is looking for a Care Coordinator – Reduced Scope to join our team and help improve the well-being of our members, while supporting the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, and supporting our members as needed.
If you’re looking for a position where you can make an impact while focusing on key operational functions, we have a place for you!
What you'll be doing
Acting as the first point of contact between the patient and the medical team
Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
Assisting patients in finding resources in order to deliver a memorable experience
Committing to ensuring complete customer satisfaction
Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
Providing administrative support to clinicians
Advising patients to help them navigate their provincial healthcare system
Ensuring efficiency throughout the patient journey in collaboration with members of the care team
We'd love to hear from you if you have
Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
Excellent written and verbal communication skills
The ability to manage crises and resolve problems quickly while remaining calm
Professional experience within the public healthcare system
A desire to work in an environment that encourages autonomy, patience, and empathy
Motivation to work in a dynamic, patient experience focused environment
An interest in an innovative work setting
Comfort with computer tools and technology
Strong organizational skills and attention to detail
Good time management skills and the ability to prioritize tasks effectively
A customer service oriented mindset and a willingness to help others
Excellent written and verbal communication skills
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, ****** orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].
Your role as Care Coordinator (Reduced Scope)
Dialogue is looking for a Care Coordinator – Reduced Scope to join our team and help improve the well-being of our members, while supporting the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, and supporting our members as needed.
If you’re looking for a position where you can make an impact while focusing on key operational functions, we have a place for you!
What you'll be doing
Acting as the first point of contact between the patient and the medical team
Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
Assisting patients in finding resources in order to deliver a memorable experience
Committing to ensuring complete customer satisfaction
Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
Providing administrative support to clinicians
Advising patients to help them navigate their provincial healthcare system
Ensuring efficiency throughout the patient journey in collaboration with members of the care team
We'd love to hear from you if you have
Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
Excellent written and verbal communication skills
The ability to manage crises and resolve problems quickly while remaining calm
Professional experience within the public healthcare system
A desire to work in an environment that encourages autonomy, patience, and empathy
Motivation to work in a dynamic, patient experience focused environment
An interest in an innovative work setting
Comfort with computer tools and technology
Strong organizational skills and attention to detail
Good time management skills and the ability to prioritize tasks effectively
A customer service oriented mindset and a willingness to help others
Excellent written and verbal communication skills
Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.
💡 Quick Summary
Seeking a career-building opportunity? The Care Coordinator (Reduced Scope) position is now open for candidates interested in the Admin Executive sector. This role in Acme offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
