Job Description
Full job description
Executive – Case & Communications Management
Location: Mumbai
Employment Type: Full-time | Work from Office
Working Days: 5 Days (Saturday & Sunday Fixed Off)
Role Overview
We are looking for a disciplined and detail-oriented Executive to manage day-to-day operational tasks across multiple communication channels including email, WhatsApp, calls, and system platforms.
This role requires strict adherence to SOPs, strong attention to detail, and the ability to manage high volumes of tasks while maintaining accuracy and defined turnaround times (TAT). The candidate will play a key role in ensuring seamless case handling, communication, and documentation.
Key Responsibilities
Handle customer queries via email with accurate and SOP-driven responses
Manage WhatsApp communication ensuring timely and professional interactions
Process IVR data including downloading, reviewing transcripts, and initiating callbacks where required
Monitor and respond to daily queries across multiple communication channels
Conduct new user onboarding calls and route cases as per defined processes
Update internal systems and maintain accurate case records
Upload and manage documentation (file naming, saving, zipping, and basic data handling such as CSV creation)
Ensure all tasks are completed within defined TAT with high accuracy and zero errors
Follow standard operating procedures strictly without deviations
Eligibility & Qualifications
Graduate in any discipline (additional certifications are a plus)
Experience: 0–2 years (Freshers can apply)
Required Skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to follow SOPs strictly
Basic understanding of handling emails, calls, and documentation
Ability to work in a fast-paced, TAT-driven environment
Basic knowledge of Excel and operational tools
Tech-savvy with the ability to work across multiple systems
Willingness to learn and adapt to new processes
Compensation
CTC: ₹2 – ₹4 LPA
Job Category: Executive – Case & Communications Management
Job Type: Full Time
Job Location: Mumbai
Country: India
Executive – Case & Communications Management
Location: Mumbai
Employment Type: Full-time | Work from Office
Working Days: 5 Days (Saturday & Sunday Fixed Off)
Role Overview
We are looking for a disciplined and detail-oriented Executive to manage day-to-day operational tasks across multiple communication channels including email, WhatsApp, calls, and system platforms.
This role requires strict adherence to SOPs, strong attention to detail, and the ability to manage high volumes of tasks while maintaining accuracy and defined turnaround times (TAT). The candidate will play a key role in ensuring seamless case handling, communication, and documentation.
Key Responsibilities
Handle customer queries via email with accurate and SOP-driven responses
Manage WhatsApp communication ensuring timely and professional interactions
Process IVR data including downloading, reviewing transcripts, and initiating callbacks where required
Monitor and respond to daily queries across multiple communication channels
Conduct new user onboarding calls and route cases as per defined processes
Update internal systems and maintain accurate case records
Upload and manage documentation (file naming, saving, zipping, and basic data handling such as CSV creation)
Ensure all tasks are completed within defined TAT with high accuracy and zero errors
Follow standard operating procedures strictly without deviations
Eligibility & Qualifications
Graduate in any discipline (additional certifications are a plus)
Experience: 0–2 years (Freshers can apply)
Required Skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Ability to follow SOPs strictly
Basic understanding of handling emails, calls, and documentation
Ability to work in a fast-paced, TAT-driven environment
Basic knowledge of Excel and operational tools
Tech-savvy with the ability to work across multiple systems
Willingness to learn and adapt to new processes
Compensation
CTC: ₹2 – ₹4 LPA
Job Category: Executive – Case & Communications Management
Job Type: Full Time
Job Location: Mumbai
Country: India
💡 Quick Summary
Seeking a career-building opportunity? The Case & Communications Management position is now open for candidates interested in the Media & Communication sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
