Job Description
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Case Manager Associate – Parramatta, NSW
The Opportunity
At Toll, we move businesses that move the world. You will contribute to this by supporting our case managers in their work to relocate Australian Defence Force (ADF) members and their families across Australia. Our case management teams strive to ensure that all ADF members experience a superior relocation as a case management associate, you will be expected to deliver superior administrative support and excellent customer service to internal stakeholders.
As the Case Manager Associate, the primary accountabilities of the job are:
Customer focus: building strong internal customer relationships.
Communication effectiveness: communicate effectively and concisely.
Flexibility and adaptability maintains effectiveness when experiencing major changes in work tasks or the work environment adjusting effectively to work with the new structures, processes, requirements or cultures.
Learning agility, assimilates, and applies new job related information in a timely manner.
Teamwork: Collaborates and supports the team environment.
Situational judgement: ability to identify and take the most appropriate action in workplace situations that generate positive outcomes.
Accountability : Holds self and others accountable to meet commitments.
About You:
Previous administrative experience, preferably in a large organistion that is service oriented
The ability to build and maintain effective working relationship with team members and stakeholders in a dynamic ‘operations center’ environment
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Mandatory: Must be an Australian Citizen or Permanent Resident
Benefits:
Flexible work options available
Supportive team environment
Full training provided
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Case Manager Associate – Parramatta, NSW
The Opportunity
At Toll, we move businesses that move the world. You will contribute to this by supporting our case managers in their work to relocate Australian Defence Force (ADF) members and their families across Australia. Our case management teams strive to ensure that all ADF members experience a superior relocation as a case management associate, you will be expected to deliver superior administrative support and excellent customer service to internal stakeholders.
As the Case Manager Associate, the primary accountabilities of the job are:
Customer focus: building strong internal customer relationships.
Communication effectiveness: communicate effectively and concisely.
Flexibility and adaptability maintains effectiveness when experiencing major changes in work tasks or the work environment adjusting effectively to work with the new structures, processes, requirements or cultures.
Learning agility, assimilates, and applies new job related information in a timely manner.
Teamwork: Collaborates and supports the team environment.
Situational judgement: ability to identify and take the most appropriate action in workplace situations that generate positive outcomes.
Accountability : Holds self and others accountable to meet commitments.
About You:
Previous administrative experience, preferably in a large organistion that is service oriented
The ability to build and maintain effective working relationship with team members and stakeholders in a dynamic ‘operations center’ environment
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Mandatory: Must be an Australian Citizen or Permanent Resident
Benefits:
Flexible work options available
Supportive team environment
Full training provided
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
💡 Quick Summary
Seeking a career-building opportunity? The Case Management Associate position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.