Job Description
Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you'll make an impact
Your responsibilities will include:
Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
Supporting the review process for ongoing entitlement for medical and like compensation for injured workers
About you
What are we looking for:
Previous work experience in a customer service based role, especially in fields/roles specialising in (but not limited to) medical administration, employment services, rehabilitation, mental health, social work or health & safety
Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
Resilience
Exceptional time management and organisational skills and the ability to prioritise your tasks
Excellent communication and interpersonal skills, and a team-player attitude
What we can offer you:
In team capability experts and a tailored training program to set you up for success
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Opportunities for ongoing education and development
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Staff benefits including birthday leave, volunteer leave days, retail discounts and more!
To apply
If you think you can make a positive difference to our business, we want to hear from you today!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than +5 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you'll make an impact
Your responsibilities will include:
Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
Reviewing, monitoring and approving requests for compensation from your injured workers for medical/surgical treatment
Ensuring appropriate documentation is received to process reimbursements for treating health providers and injured workers
Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
Utilising claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information
Supporting the review process for ongoing entitlement for medical and like compensation for injured workers
About you
What are we looking for:
Previous work experience in a customer service based role, especially in fields/roles specialising in (but not limited to) medical administration, employment services, rehabilitation, mental health, social work or health & safety
Tertiary study within the disciplines of Psychology, social work or similar (beneficial, not essential)
Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
Resilience
Exceptional time management and organisational skills and the ability to prioritise your tasks
Excellent communication and interpersonal skills, and a team-player attitude
What we can offer you:
In team capability experts and a tailored training program to set you up for success
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Opportunities for ongoing education and development
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Staff benefits including birthday leave, volunteer leave days, retail discounts and more!
To apply
If you think you can make a positive difference to our business, we want to hear from you today!
Click on Apply for this Job.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than +5 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
💡 Quick Summary
Seeking a career-building opportunity? The Case Manager position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.