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Acton ACT
50 km
jobs in Acton ACT
1,000+ jobs
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Employers: Post a Job
QBE logo
QBE logo
QBE
Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here
Careers
Permanent Role
Full-time hours
Hybrid Working
Location Canberra
The opportunity
Join our high-performing Workers Compensation Claims team in Canberra and take ownership of a dynamic portfolio of personal injury claims. We’re looking for a decisive and driven professional who thrives in a challenging, fast-paced environment and is ready to make an impact.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As a Case Manager, you’ll take charge of managing complex claims with confidence and precision. You’ll apply your strategic thinking and problem-solving skills to deliver outcomes that support injured individuals in returning to work. This role demands initiative, resilience, and the ability to navigate competing priorities with ease.
The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. Responsibilities include:
Champion customer outcomes through assertive case management.
Build and maintain strong relationships with customers by guiding and assist them through their recovery.
Maintain good client relationships with stakeholders and provide clear and timely communication.
Own the end-to-end claims process with the guidance of your leaders.
Identify and act on clinical information to develop effective strategies. guided by legislative and compliance timeframes.
Operate independently while contributing to a high-performance team culture.
About you
You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Ideally you will have experience within the insurance industry (managing claims or personal injury management) or you may have a background in health or have experience in a similar environment. In addition:
Be customer-focused, caring, and empathetic over the phone
Be resilient, decisive, and empowered
Ability to find solutions and create plans to address challenges
Ability to organise and prioritise work effectively
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
.
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 31/03/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Start of main content
Job title, keywords or company
Acton ACT
50 km
jobs in Acton ACT
1,000+ jobs
Clerk Assistant
Parliament of Australia
Canberra ACT
Visits Officer
Parliament of Australia
Canberra ACT
Visited 1 day ago
ICT VIP Support Officer
Department of Agriculture, Fisheries and Forestry
Canberra ACT
Food and Beverage Attendant(Full Time)-National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
Parental leave
Birthday leave
Visited 4 days ago
Audit and Compliance Officer - APS 4
Australian Taxation Office
Canberra ACT
View similar jobs with this employer
Viva Leisure - Reception & Administration Officer - Canberra HQ
Viva Leisure Group
Greater Canberra ACT
Parental leave
Gym membership
Free fitness classes
Company car
Free snacks
Visited 4 days ago
Case Manager
QBE
Canberra ACT 2601
MH Recovery Worker The Way Back Support Service
Woden Community Service
Canberra ACT
Employee assistance program
Salary packaging
Operations Manager, Positioning Operations and Support Centre
Geoscience Australia
Canberra ACT
Casual Receptionist - National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
Visited 4 days ago
Flip Out Majura Adventure Park - Several Positions
Flip Out Adventure Park
Canberra ACT
Visited 1 day ago
IT Service Desk Officer
Australian National University
Canberra ACT 2601
Visited 1 day ago
Van Driver
Australia Post
Fyshwick ACT
View similar jobs with this employer
Butcher
Capital Meats and Poultry
Fyshwick ACT
Salary packaging
Visited 4 days ago
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 1 day ago
Finance Officer
Empirical Solutions
Canberra ACT 2600
Parental leave
Apprentice Landscaper
Park Landscapes Pty Ltd
Canberra ACT
Visited 1 day ago
Veteran Pathways Program
Bluerydge
Fyshwick ACT 2609
Master Scheduler
Sprinx Pvt. Ltd.
Canberra ACT
Work from home
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 4 days ago
Technical Transition Change Manager
Sprinx Pvt. Ltd.
Canberra ACT
Work from home
Cleaner Casual - Gungahlin ACT
City FM Australia
Gungahlin ACT 2912
Safety equipment provided
Uniform provided
Visited 1 day ago
Tech. Transition Change Manager
Sprinx Pvt. Ltd.
Canberra ACT
Staff Product Manager, Australia
ServiceTitan Group Holdings Pty Ltd
Canberra ACT 2601
Parental leave
Employee assistance program
Wellness allowance
Manicurist
Often responds within 5 days
UMI Nails
Dickson ACT 2602
Transportation links
People also searched:
Employers: Post a Job
QBE logo
QBE logo
QBE
Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here
Careers
Permanent Role
Full-time hours
Hybrid Working
Location Canberra
The opportunity
Join our high-performing Workers Compensation Claims team in Canberra and take ownership of a dynamic portfolio of personal injury claims. We’re looking for a decisive and driven professional who thrives in a challenging, fast-paced environment and is ready to make an impact.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
As a Case Manager, you’ll take charge of managing complex claims with confidence and precision. You’ll apply your strategic thinking and problem-solving skills to deliver outcomes that support injured individuals in returning to work. This role demands initiative, resilience, and the ability to navigate competing priorities with ease.
The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. Responsibilities include:
Champion customer outcomes through assertive case management.
Build and maintain strong relationships with customers by guiding and assist them through their recovery.
Maintain good client relationships with stakeholders and provide clear and timely communication.
Own the end-to-end claims process with the guidance of your leaders.
Identify and act on clinical information to develop effective strategies. guided by legislative and compliance timeframes.
Operate independently while contributing to a high-performance team culture.
About you
You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Ideally you will have experience within the insurance industry (managing claims or personal injury management) or you may have a background in health or have experience in a similar environment. In addition:
Be customer-focused, caring, and empathetic over the phone
Be resilient, decisive, and empowered
Ability to find solutions and create plans to address challenges
Ability to organise and prioritise work effectively
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click
here
.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click
here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
[email protected]
.
Skills:
Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 31/03/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
💡 Quick Summary
Seeking a career-building opportunity? The Case Manager position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
