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Case Manager
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Adelaide SA
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People also searched:
Employers: Post a Job
Marsh & McLennan Companies
Company:
Mercer
Description:
As a Case Manager you will be responsible for direct liaison with relevant stakeholders such as customers, executors, beneficiaries, solicitors, advisers, insurers, and the Trustee in relation to the management of claims for deceased estates, total and permanent disablement, permanent
incapacity and terminal illness.
Given the complex nature of these claims, the role requires a high degree of attention to detail, personal resilience and exceptional communication skills . The Case Manager needs to be highly organised and have the ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with the customer.
We will count on you to:
Liaise with customers (or their representatives) regularly and directly, tailoring the method and frequency of communications in response to the customers needs and preferences.
Take ownership of all customer requests and issues and follow them through to completion.
Record and monitor case details / progress of claims using the Case Management workflow system, liaising with internal and external parties where appropriate.
Collate and review all correspondence from all claimants, including general queries, emails and specific requests, in order to build a complete picture of the case.
Prepare considered recommendations for the Trustee, ensuring compliance and product-based rules and regulatory policy requirements.
What you need to have:
Previous claims experience.
Experience in liaising with legal, product and medical practitioners preferred but not essential
Knowledge of superannuation legislation desirable.
Ability to maintain confidentiality and manage each case with extreme sensitivity.
Strong communication and interpersonal skills.
RG 146 Compliant.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Start of main content
Job title, keywords or company
South Australia
50 km
Last 24 hours
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in South Australia
0 jobs - since yesterday
Case Manager
Marsh & McLennan Companies
Adelaide SA
Grosvenor Hotel Adelaide-Fulltime Night Auditor
ACCOR
Greater Adelaide SA
Employee discount
View similar jobs with this employer
Part Time Sales Assistant - Arnada Arndale, SA
Ally Fashion
Kilkenny SA 5009
Referral program
Employee discount
Accommodation/ Administration Officer | FIFO BNE/ADL | 2:2 | MOOMBA CAMP
Often responds within 3 days
Sodexo
Greater Adelaide SA
Seafood Processing Positions
Yumbah Aquaculture
Royal Park SA
Customer Service / Admin position
BDO Furniture
Woodville North SA 5012
Driver - Leading Hand
Cleanaway
Wingfield SA
Forklift Operator
SCT Logistics
Penfield SA 5121
Parental leave
Employee assistance program
Salary packaging
Employee rewards program
On-site parking
Visited 1 day ago
Assistant Service Leader
Camp Australia
Christies Beach SA
Parental leave
Employee assistance program
Member Support Consultant
Goodlife Health Clubs
Adelaide SA 5000
Gym membership
Technical Assessor
Airbus Group Australia Pacific
Edinburgh SA
E-learning courses provided
Parental leave
Health insurance
Employee discount
On-site parking
Marketing Specialist
1847 Winery (SA) Pty Ltd
Lyndoch SA 5351
Employee discount
Community Care Worker - Marryatville (Metro)
St Louis Aged Care
Marryatville SA 5068
Support Worker - Immediate start
Enhanced Lifestyles
Mount Barker SA 5251
Assistant Venue Manager
TGI Fridays
Adelaide SA 5000
Cold Store Operative
Woodside Cheese Wrights
Woodside SA 5244
House Cleaner
AONE QUALITY SERVICES
Modbury SA 5092
Opportunities for promotion
Refrigeration Technician | Prominent Hill | 8:6
Civeo
Greater Adelaide SA
Free food
Employee assistance program
Merchandiser - Casual
ARMS Merchandising Services
Greater Adelaide SA
Paid training
Travel reimbursement
Lead Educator
Busy Bees
Noarlunga Downs SA
Childcare assistance
Employee assistance program
Assistant Venue Manager
Signature Hospitality Group
Greater Adelaide SA
Motorcycle Delivery Driver
Australia Post
Salisbury South SA
Leisure & Lifestyle Coordinator- WHD3/WHD4
SA Health
Eyre Peninsula SA
Annual leave
Employee assistance program
Salary packaging
Nurse Unit Manager
SA Health
Eyre Peninsula SA
Employee assistance program
Salary packaging
Personal Care Worker
Bolton Clarke
Heathfield SA 5153
Salary packaging
People also searched:
Employers: Post a Job
Marsh & McLennan Companies
Company:
Mercer
Description:
As a Case Manager you will be responsible for direct liaison with relevant stakeholders such as customers, executors, beneficiaries, solicitors, advisers, insurers, and the Trustee in relation to the management of claims for deceased estates, total and permanent disablement, permanent
incapacity and terminal illness.
Given the complex nature of these claims, the role requires a high degree of attention to detail, personal resilience and exceptional communication skills . The Case Manager needs to be highly organised and have the ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with the customer.
We will count on you to:
Liaise with customers (or their representatives) regularly and directly, tailoring the method and frequency of communications in response to the customers needs and preferences.
Take ownership of all customer requests and issues and follow them through to completion.
Record and monitor case details / progress of claims using the Case Management workflow system, liaising with internal and external parties where appropriate.
Collate and review all correspondence from all claimants, including general queries, emails and specific requests, in order to build a complete picture of the case.
Prepare considered recommendations for the Trustee, ensuring compliance and product-based rules and regulatory policy requirements.
What you need to have:
Previous claims experience.
Experience in liaising with legal, product and medical practitioners preferred but not essential
Knowledge of superannuation legislation desirable.
Ability to maintain confidentiality and manage each case with extreme sensitivity.
Strong communication and interpersonal skills.
RG 146 Compliant.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
💡 Quick Summary
Seeking a career-building opportunity? The Case Manager position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.