Job Description
Location
Toronto, ON
Benefits
Pulled from the full job description
Life insurance
Vision care
Dental care
Extended health care
Full job description
CASE MANAGER - ADULT PROTECTIVE SERVICES WORKER (APSW)
Developmental Services
One (1) Bargaining Unit, Permanent Full-Time Position
Monday-Friday 9:00am-5:00pm
Existing Vacancy
Compensation: $29.40/hour- $34.11/hour
About Cota
Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/
Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.
Role Overview and About the Team
The Case Manager, Adult Protective Services Worker (CM APSW) is accountable for establishing a voluntary working relationship with adults 18 years of age or older who have a developmental disability and are living on their own or are transitioning to live on their own in the community. The CM, APSW assists each client in strengthening their capacity to manage and acquire the skills necessary for housing stability, daily living and their awareness of and access to generic community-based resources and government-funded services and supports (e.g. the Ontario Disability Support Program, Passport Program, Legal Aid, Ontario Works etc.). The CM, APSW supports individuals to develop a network of supports that will foster greater personal independence and social inclusion.
People typically rely on a CM, APSW for support related to:
Acquiring and maintaining housing
Accessing generic community services (e.g., legal, housing, recreation) and government-funded programs
Health, safety, and security
Financial management, budgeting, and planning
Parenting and family issues
Acquiring and maintaining social and life skills
Social and recreational support
Attending medical, legal, financial, and other appointments
Primary Responsibilities:
The Case Manager, Adult Protective Service Worker's responsibilities are primarily focused on coordinating and providing support services in accordance with Agency and Ministry of Community and Social Services guidelines 2012 Policy Guidelines for the Adult Protective Service Worker Program.
The Case Manager's primary duties may involve, but not necessarily be limited to:
Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Developing a collaborative, supportive and therapeutic relationship with each designated service user for whom he/she is assigned primary responsibility
Completing a comprehensive assessment of the nature of each service user's unique goals and needs through collaborative engagement with each service user and their respective support networks
Providing guidance and assistance to each service user in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
Providing direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. These supports may include, but not necessarily be limited to:
Assistance in acquiring shelter, food, income, ID and clothing
Support in the development and maintenance of ADLs
Assistance in developing a healthy support network
Assistance in accessing primary health
Assistance in accessing psychiatric care
Assistance in developing personal skills in the areas of budgeting, medication management
Developing harm reduction strategies in relation to substance use
Assistance in the pursuit of educational/vocational interests
Assistance in developing personal self-management strategies
Assistance in accessing/securing safe/affordable housing
Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
Assisting each service user in accessing and coordinating other supports, services and appointments
Liaising with each service user's support network members as appropriate and where client consent has been obtained
Assisting service users with emergency and/or crisis needs as required/appropriate
Assisting in coordinating and facilitating group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning
Documentation and Data Entry:
Documents all service user contacts/interactions in the appropriate service user chart according to COTA Health's documentation guidelines
Enters data relating to service user interactions into COTA Health's database system according to data collection guidelines
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team
Other Responsibilities:
Maintains current certification and/or up-to-date training in identified "Required Training" areas
Adheres to all COTA Health's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, particularly the Ontario Human Rights Code
Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders
Ensures that the confidentiality of service users, employees and COTA information is always maintained
Undertakes other related and/or delegated duties, as assigned
Qualifications:
Education & Experience:
Either:
a) A combination of a post-secondary degree/diploma in a related field and 4 years direct experience, assessed as being relevant to the specific target population being served
Or,
b) A combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed as being relevant to the specific target population being served
Knowledge & Skills:
Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience
Excellent clinical assessment/support skills relating to the specific target population
Advanced understanding of the values and principles associated with Recovery Oriented/Client Centred service delivery
Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings. Advanced crisis management and dispute resolution skills
Excellent interpersonal and communication skills (verbal and written). High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated client-centred and customer focused approach
Ability to solve problems and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions
Other:
Must have access to a vehicle
Benefits:
Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week as well as temporary full-time (with a contract for at least 1 year) and temporary part-time staff (with a contract for at least 1 year and working more than 20 hours per week) will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:
Extended health care
Life insurance
Accidental death and dismemberment insurance
Dental care
Travel assistance
Vision care
Application Details:
Please complete the application below before August 1, 2026 at 4:00pm.
Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.
Additional Information:
Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.
Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.
We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.
Thank you, Cota's HR Department.
__________________________________________________________________
Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected]
Toronto, ON
Benefits
Pulled from the full job description
Life insurance
Vision care
Dental care
Extended health care
Full job description
CASE MANAGER - ADULT PROTECTIVE SERVICES WORKER (APSW)
Developmental Services
One (1) Bargaining Unit, Permanent Full-Time Position
Monday-Friday 9:00am-5:00pm
Existing Vacancy
Compensation: $29.40/hour- $34.11/hour
About Cota
Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/
Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.
Role Overview and About the Team
The Case Manager, Adult Protective Services Worker (CM APSW) is accountable for establishing a voluntary working relationship with adults 18 years of age or older who have a developmental disability and are living on their own or are transitioning to live on their own in the community. The CM, APSW assists each client in strengthening their capacity to manage and acquire the skills necessary for housing stability, daily living and their awareness of and access to generic community-based resources and government-funded services and supports (e.g. the Ontario Disability Support Program, Passport Program, Legal Aid, Ontario Works etc.). The CM, APSW supports individuals to develop a network of supports that will foster greater personal independence and social inclusion.
People typically rely on a CM, APSW for support related to:
Acquiring and maintaining housing
Accessing generic community services (e.g., legal, housing, recreation) and government-funded programs
Health, safety, and security
Financial management, budgeting, and planning
Parenting and family issues
Acquiring and maintaining social and life skills
Social and recreational support
Attending medical, legal, financial, and other appointments
Primary Responsibilities:
The Case Manager, Adult Protective Service Worker's responsibilities are primarily focused on coordinating and providing support services in accordance with Agency and Ministry of Community and Social Services guidelines 2012 Policy Guidelines for the Adult Protective Service Worker Program.
The Case Manager's primary duties may involve, but not necessarily be limited to:
Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Developing a collaborative, supportive and therapeutic relationship with each designated service user for whom he/she is assigned primary responsibility
Completing a comprehensive assessment of the nature of each service user's unique goals and needs through collaborative engagement with each service user and their respective support networks
Providing guidance and assistance to each service user in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
Providing direct practical support, coaching and counsel to service users in their pursuit of identified goals and needs. These supports may include, but not necessarily be limited to:
Assistance in acquiring shelter, food, income, ID and clothing
Support in the development and maintenance of ADLs
Assistance in developing a healthy support network
Assistance in accessing primary health
Assistance in accessing psychiatric care
Assistance in developing personal skills in the areas of budgeting, medication management
Developing harm reduction strategies in relation to substance use
Assistance in the pursuit of educational/vocational interests
Assistance in developing personal self-management strategies
Assistance in accessing/securing safe/affordable housing
Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
Assisting each service user in accessing and coordinating other supports, services and appointments
Liaising with each service user's support network members as appropriate and where client consent has been obtained
Assisting service users with emergency and/or crisis needs as required/appropriate
Assisting in coordinating and facilitating group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning
Documentation and Data Entry:
Documents all service user contacts/interactions in the appropriate service user chart according to COTA Health's documentation guidelines
Enters data relating to service user interactions into COTA Health's database system according to data collection guidelines
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team
Other Responsibilities:
Maintains current certification and/or up-to-date training in identified "Required Training" areas
Adheres to all COTA Health's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, particularly the Ontario Human Rights Code
Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders
Ensures that the confidentiality of service users, employees and COTA information is always maintained
Undertakes other related and/or delegated duties, as assigned
Qualifications:
Education & Experience:
Either:
a) A combination of a post-secondary degree/diploma in a related field and 4 years direct experience, assessed as being relevant to the specific target population being served
Or,
b) A combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed as being relevant to the specific target population being served
Knowledge & Skills:
Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience
Excellent clinical assessment/support skills relating to the specific target population
Advanced understanding of the values and principles associated with Recovery Oriented/Client Centred service delivery
Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings. Advanced crisis management and dispute resolution skills
Excellent interpersonal and communication skills (verbal and written). High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated client-centred and customer focused approach
Ability to solve problems and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions
Other:
Must have access to a vehicle
Benefits:
Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week as well as temporary full-time (with a contract for at least 1 year) and temporary part-time staff (with a contract for at least 1 year and working more than 20 hours per week) will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:
Extended health care
Life insurance
Accidental death and dismemberment insurance
Dental care
Travel assistance
Vision care
Application Details:
Please complete the application below before August 1, 2026 at 4:00pm.
Cota is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. We are respectful of each individual's dignity, unique experience, potential and protected rights under the Ontario Human Rights Code. As an equal opportunity employer, we are dedicated to ensuring our workforce reflects the diversity of the communities that we serve.
Additional Information:
Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.
Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.
We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.
Thank you, Cota's HR Department.
__________________________________________________________________
Hope, respect, dedication, equity, accountability, teamwork, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Case Manager, APSW position is now open for candidates interested in the MIS Executive sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
