Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Location: Parramatta, NSW
Permanent, full time position
The opportunity
We’re seeking a passionate and experienced claims professional ready to take the next step in their career. Join a supportive, purpose-driven team where your work truly makes a difference -helping people rebuild their lives after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you’ll play a pivotal role in guiding individuals through their recovery journey and getting them back on track.
Your new role
Provide compassionate and high-quality customer service that makes a real difference.
Grow your expertise by navigating a variety of complex and rewarding challenges.
Build strong, supportive relationships with customers, guiding them through each step of their recovery.
Thrive in a fast-paced, collaborative, and dynamic work environment.
Manage moderate risk CTP claims with the support and mentorship of experienced leaders.
About you
You’re someone who genuinely cares about making a difference—delivering informed, empathetic, and customer-focused support with patience and professionalism. To thrive in this role, you’ll bring:
Case Management experience in insurance claims, allied health or rehabilitation experience
A strong customer-first mindset and a genuine desire to help others.
Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.
Confidence in making sound decisions and taking ownership of outcomes.
Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
Solid computer literacy and the ability to quickly adapt to new systems and technologies.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
Time Type: Full time
Worker Type: Employee
Location: Parramatta, NSW
Permanent, full time position
The opportunity
We’re seeking a passionate and experienced claims professional ready to take the next step in their career. Join a supportive, purpose-driven team where your work truly makes a difference -helping people rebuild their lives after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you’ll play a pivotal role in guiding individuals through their recovery journey and getting them back on track.
Your new role
Provide compassionate and high-quality customer service that makes a real difference.
Grow your expertise by navigating a variety of complex and rewarding challenges.
Build strong, supportive relationships with customers, guiding them through each step of their recovery.
Thrive in a fast-paced, collaborative, and dynamic work environment.
Manage moderate risk CTP claims with the support and mentorship of experienced leaders.
About you
You’re someone who genuinely cares about making a difference—delivering informed, empathetic, and customer-focused support with patience and professionalism. To thrive in this role, you’ll bring:
Case Management experience in insurance claims, allied health or rehabilitation experience
A strong customer-first mindset and a genuine desire to help others.
Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.
Confidence in making sound decisions and taking ownership of outcomes.
Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
Solid computer literacy and the ability to quickly adapt to new systems and technologies.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
💡 Quick Summary
Seeking a career-building opportunity? The Case Manager position is now open for candidates interested in the Legal Jobs sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.